Job Description
ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. If you have the required skill set, education requirements, and experience, please click the submit button and follow the next steps. Unless specifically stated otherwise, this role is "On-Site" at the location detailed in the job post.
21.20
What makes DHL great? Our People! We know each employee's individual contributions make us the #1 Delivery and Logistics Company in the world.
Distinguished as No. 1 World's Best Workplace™ by Great Place to Work and Fortune Magazine
DHL is committed to maintaining an environment that empowers every team member to make the greatest possible impact on our business. Our culture is about personal commitment - to our business, to each other and to our global communities. DHL is dedicated to being a great place to work. In addition to competitive compensation packages, our employees enjoy a range of programs, services and benefits that bring the best to their personal lives.
Start YOUR career with DHL today...
DHL is currently hiring for a Service Agent. Operation Agents provide operational management and support at service center location to ensure efficient and timely pick-up and delivery handling of customer materials and shipments. This position will also ensures compliance with safety, security, regulatory, and company policies.
Key Responsibilities:
Provides customer service, sales and operational support for the Service Center
Answers phone and greets visitors
Resolves billing problems in relation to the Service Center
Researches shipment tracking requests and provides feedback; attempts to resolve misplaced shipments
Communicates with Sales/Service to resolve customer problems
Assists with operational procedures including sorting, loading/unloading activities, shipment processing and documentation, manifesting, bagging, sending shipment status information, and accepting/securing over-the-counter payments
Dispatches pick-up and delivery information in a timely and efficient manner; arranges daily pick-up schedules
May process or prepare import/export documentation and assist in the customs clearance process in some markets
Additional Qualifications/Responsibilities
Skills & Qualifications:
High School Degree or Equivalent required
Previous experience in customer service/support or related field
Strong Communication Skills (both oral and written)
Proficient in Microsoft Office Products (Outlook, Excel, Word)
Must pass FAA, TSA, and CBP background and security checks to acquire a SIDA badge to work
Physical Requirements:
Must be able to lift up to seventy (70) lbs. occasionally
Must be able to lift forty (40) lbs. frequently
Must be able to walk, climb stairs, reach overhead, squat, bend, kneel, stoop and crouch repeatedly