Customer Service Consultant

job
  • A-Line Staffing Solutions
Job Summary
Location
Dublin ,OH 43016
Job Type
Contract
Visa
Any Valid Visa
Salary
PayRate
Qualification
BCA
Experience
2Years - 10Years
Posted
23 Nov 2024
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Job Description

A-Line is now hiring a Customer Service Consultant in Dublin, OH. The Customer Service Consultant would be working for a Fortune 500 company and has career growth potential. This would be full time / 40+ hours per week.

If you are interested in this Customer Service Consultant position, please contact Mia Garrett at or 586-422-1209 .

Customer Service Consultant Compensation

  • The pay for this position is $22 per hour.
  • Benefits are available to full-time employees after 90 days of employment.
  • A 401(k) with a company match is available for full-time employees with 1 year of service on our eligibility dates.

Customer Service Consultant Highlights

  • 8-Hour Shifts

Customer Service Consultant Responsibilities

  • Quality & Training Coordinator is responsible for monitoring, analyzing, reviewing customer contact quality, resource creation, and support team training.
  • The Managed Care Department has a Pharmacy Services Administrative Organization (PSAO) solution that acts as a pharmacy's back office to our customers.
  • Within this department, the Customer Experience team is responsible for evaluating the quality of customer service to our retail independent member pharmacies.
  • The pillars within the team focus on internal employee training, customer escalation resolution and research, and quality management.
  • This role's primary responsibility will be to provide training to the org's customer support team and perform quality reviews of the service provided.

Accountabilities:

  • P rovide direct support to the Training Consultant and Performance Monitoring Consultant
  • Perform direct training to new hires and assist in maintaining internal resources to support ongoing training
  • Review quality of customer interactions Communicate training opportunities when present Collaborate with internal team(s) to identify opportunities and obtain necessary documentation to support training and quality reviews

Skills

  • Applies working knowledge in the application of concepts, principles, and technical capabilities to perform varied tasks
  • Works on projects of moderate scope and complexity Identifies possible solutions to a variety of technical problems and takes actions to resolve
  • Applies judgment within defined parameters
  • Receives general guidance and may receive more detailed instruction on new projects
  • Reviews work for sound reasoning and accuracy

Customer Service Consultant Preferred Qualifications

  • Bachelors Degree
  • 2-4 years experience
  • Strong communication skills

If you think this Customer Service Consultant position is a good fit for you, please reach out to me - feel free to call, e-mail, or apply to this posting!

Mia Garrett Recruiting Assistant

or 586-422-1209 .

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