Job Description:This position is responsible for talking to referral sources, collecting information and entering it into the computer, completing initial authorization, and verifying insurance so the patient can receive appropriate treatment from the appropriate departments.Job EssentialsProvides excellent telephone and in-person customer service. Answers and returns telephone calls promptly and courteously. Triages phone calls as appropriate. Responds to requests in an accurate and timely manner.Speaks to referral sources. Gathers and inputs intake information into the computer system completing the intake process.Interfaces with third party payers to determine insurance benefits / self-pay status authorization at the time of intake.Coordinates with other departments in the facility as needed to ensure the patients will receive appropriate treatment.Organizes daily activities to assure the department functions according to accepted standards.Establishes and maintains effective internal and external working relationships.Responsible for complying with information privacy / confidentiality policies and regulations.HME Support Services only:Obtains insurance eligibility and benefits information using various phone and on-line resources. Maintains appropriate authorizations and notifies insurance companies of patient arrival as needed. Ensures eligibility and authorization requirements are completed within the required timeframe.Performs translation of narrative diagnoses provided by physicians into appropriate ICD-9 or ICD-10 codes.Maintains productivity levels established by management in completing orders.Minimum QualificationsOne year of customer service experience.- and -Demonstrated excellent interpersonal relations and communications skill.- and -Demonstrated experience working effectively in time sensitive situations, handing multiple priorities simultaneously and ability to make prompt accountable decisions.- and -Demonstrate ability to work under stress.- and -Demonstrated computer and word processing skills.Preferred QualificationsOne year of experience with Medicare/Medicaid and other commercial insurances, preauthorization and utilization management.- and -Experience with Centricity/IDX.- and -Knowledge of Intermountain Healthcare's computer systems.- and -HME Support Services: Bilingual Spanish speaking, Admitting, billing, collection and/or insurance verification experience, Versed in CPT/HCPCS/ICD-9/ICD-10 Codes, and/or Medical Terminology.- and -Bilingual Spanish speaking- and -Admitting, billing, collection and/or insurance verification experience- and -Versed in CPT/HCPCS/ICD-9/ICD-10 Codes- and -Medical TerminologyPhysical Requirements:Hearing/Listening, Manual Dexterity, Seeing, SpeakingLocation:Homecare - Salt Lake CityWork City:South JordanWork State:UtahScheduled Weekly Hours:40The hourly range for this position is listed below. Actual hourly rate dependent upon experience. $18.66 - $25.33We care about your well-being - mind, body, and spirit - which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged. Learn more about our comprehensive benefits packages for our Idaho, Nevada, and Utah based caregivers, and for our Colorado, Montana, and Kansas based caregivers; and our commitment to diversity, equity, and inclusion. Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.All positions subject to close without notice.