A manufacturing company based in Melville, NY is hiring an Order Management Specialist to join their growing team! We are seeking someone with 2+ years in a Customer Service role preferrably within the manufacturing or logistics industry that has managed orders from beginning to end. Experience handling a high volume of calls as well as using ERP systems previously are also preferred. The Order Management Specialist will be responsible for supporting customers/clients, dealers/distributors and the company's sales department in managing orders, updating them on shipments and inventory and providing excellent customer service. If you are interested in this opportunity, please apply to this posting today or send your resume to for immediate consideration!
salary: $20 - $25 per hour
shift: First
work hours: 8 AM - 5 PM
education: High School
Responsibilities
•Manage all aspects of customer inquiries and requests to include product selection, sample and catalog requests, non-stock items,
basic returns, price quotes, special pricing, and status of orders.
•Handle requests for domestic and international customers.
•Work closely with our sales team.
•Consignment coordination
•Assist in organizing freight requirements for international shipments.
•Provide information regarding products and promotional opportunities to customers.
•Communicate with clients via phone and email using proper phone and email etiquette.
•Maintains established performance levels set by company.
•Builds rapport and trust with clients to maximize customer loyalty.
•Demonstrate competency in products and services as offered by Air Techniques.
•Continue to improve product knowledge and customer service skills.
•Complies with all company policies and procedures.
•Follow up to make sure all orders ship in a timely manner and follow up on any out-of-stock issues.
•Maintain regular work attendance and punctuality.
•Assist other departments when the need arises.
•On-site position with the occasional need for overtime or weekends
Skills

• Order Fulfillment
• Order Processing
• Confidentiality
• Responsiveness
• Analytical Thinking
• Customer Relations
• Customer Service (2 years of experience is required)
• Phones
• Emails
• Vendor Management
• Customer Requests
• Working with Other Department
• Providing Shipment Updates
• High Volume
• Logistics
• Time Management
• Written Communication
• SalesForce.com
• ERP (2 years of experience is required)
• Order Management (2 years of experience is required)
• Call Center Support (2 years of experience is required)

Qualifications

• Years of experience: 2 years
• Experience level: Experienced

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Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).
This posting is open for thirty (30) days.