Customer Service Representative (Shipping & Receiving Support)

job
  • InfraReDx
Job Summary
Location
Bedford ,MA 01730
Job Type
Contract
Visa
Any Valid Visa
Salary
PayRate
Qualification
BCA
Experience
2Years - 10Years
Posted
02 Dec 2024
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Job Description
CUSTOMER SERVICE REPRESENTATIVE (SHIPPING/RECEIVING SUPPORT)
Responsibilities :
  • Act as customer service lead, ensuring consistent communication with distributors and global customer base.
  • Own communication of shipping timelines, documentation packages, and updates to key sales contacts.
  • Own warranty tracking information, ensure returned product is properly assigned costs based off warranty status.
  • Assist in receiving and shipping transactions in Microsoft Dynamics GP ERP system.
  • Assist in receipt and verification of materials and supplies for both inventory and expense items.
  • Assist in delivery of material to incoming inspection, material stockroom, or requisitioner as required.
  • Fulfillment and validation of sales orders, ensuring they match customer purchase orders.
  • Assist in picking, packing, and preparation of all required documentation.
  • Perform miscellaneous shipments, returns to suppliers, etc.
  • Responsible for maintaining a neat and orderly shipping and receiving area, including quarantine of incoming material.
  • Perform inventory control tasks, such as weekly cycle counting, and material tracking.
  • Maintain shipping/receiving records and work with accounting to resolve any discrepancies.
  • Assist with supplier communications, purchasing data, and material classification.
  • Responsible for decontaminating equipment and receiving RMA's.
  • Preparation and fulfillment of RMA shipments. Responsible for implementation of RMA replacement kit process.
  • Cross-train on buying/planning activities and purchase order generation to support the team as needed.
  • Following quality management system procedures and staying up-to-date on trainings.
  • Perform miscellaneous job-related duties as assigned.
  • Complete assigned tasks in an accurate, timely, and efficient manner.
Requirements :
  • High School diploma minimum, Associate's degree preferred.
  • Minimum of 2 years' experience in all aspects of shipping and receiving, including international
  • Minimum of 2 years' experience in a life sciences manufacturing environment
  • Minimum of 2 years' experience with Enterprise Requirements Planning/Material Requirements Planning (ERP/MRP)
  • Minimum of 2 years' experience with a customer service role.
  • Experience with UPS WorldShip and FedEx Ship Manager software, as well as working with freight forwarders and trucking (LTL) companies
  • High attention to detail
  • Excellent verbal and written communication skills
  • Positive attitude with focus on customer service.
  • Microsoft Office experience
  • Able to multi-task in a disruption driven environment while maintaining focus on priorities
  • Ability to lift up to 50 pounds
  • Ability to perform physical activities that require considerable use of your arms and legs and moving your whole body, such as climbing, lifting, balancing, walking, stooping, and handling of materials
  • Experience operating pallet jacks and electric lift trucks
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