Job Summary
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Hotel Night Audit to serve as our guests’ first point of contact and manage all aspects of their accommodation. Hotel Night Audit responsibilities include registering guests, managing reservations, and providing information about rooms, rates, and amenities. Hotel Night Auditor is responsible for the preparation and disposition of all Night Audit work. Ultimately, you will help create a pleasant and memorable stay for our guests.
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Responsibilities
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Perform all check-in and check-out tasks
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Manage online and phone reservations
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Inform customers about payment methods and verify their credit card data
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Register guests collecting necessary information (like contact details and exact dates of their stay)
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Welcome guests upon their arrival and assign rooms
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Provide information about our hotel, available rooms, rates and amenities
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Respond to clients’ complaints in a timely and professional manner
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Liaise with our housekeeping staff to ensure all rooms are clean, tidy, and fully furnished to accommodate guests’ needs
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Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
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Upsell additional facilities and services, when appropriate
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Maintain updated records of bookings and payments
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Skills
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Work experience as a Hotel Front Desk/Night Audit, Receptionist, or similar role
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Experience with hotel reservations software, like SNT and Room Key PMS
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Understanding of how travel planning websites operate, like Booking, Expedi.com and TripAdvisor
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Customer service attitude
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Excellent communication and organizational skills