The iconicHilton Baltimore Inner Harbor ( seeking a full-time Guest Service Agent to join their front desk team! This 757-room property is located next to Oriole Park at Camden Yards. Inner Harbor’s museums, the National Aquarium, and connected to Baltimore Convention Center via skywalk!nnIdeal candidates for this position will have previous hotel front desk experience (ideally at a property of comparable size and of Hilton brand), but all candidates should have a passion for curating exceptional guest experiences and an excellent command of computer/phone technology!nnShift Pattern: candidates should be available to work flexible shifts between the hours of 7 am and 11 pm and overnights/weekdays/weekends/holidays as needednnPay Rate: $19.23 - $21.37 per hour, plus potential for incentives/upsellsnnWhat are the benefits of working for Hilton?*nnHilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits such as:nnMedical Insurance Coverage – for you and your family**nBest-in-Class Paid Time Off (PTO)**nMental health resources including free counseling through our Employee Assistance Program**nDebt-Free Education: Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education, including: college degrees and professional certifications*n401K plan and company match to help save for your retirementnGo Hilton travel program: 100 nights of discounted travelnHilton Shares: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount!nAccess to your pay when you need it through DailyPaynPaid Holidays, including your birthday!nn*Available benefits may vary depending upon property-specific terms and conditions of employmentnn**Available to positions classified as Full Time onlynnWhat will I be doing?nnGreet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring guest knows location of room and/or has a bell person accompany him/hernAssist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates and cardsnDemonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiriesnUse up-selling techniques to promote hotel services and facilities and to maximize room occupancynRespond to guest inquiries and requests and resolve issues in a timely, friendly and efficient mannernField guest complaints, conduct research and resolve and negotiate solutions for guest satisfactionnReceive, input, retrieve and relay messages to guestsnnWhat are we looking for?nnSince being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:nnHospitality - We're passionate about delivering exceptional guest experiences.nIntegrity - We do the right thing, all the time.nLeadership - We're leaders in our industry and in our communities.nTeamwork - We're team players in everything we do.nOwnership - We're the owners of our actions and decisions.nNow - We operate with a sense of urgency and disciplinennIn addition, we look for the demonstration of the following key attributes:nnQualitynProductivitynDependabilitynCustomer FocusnAdaptabilitynnWhat will it be like to work for Hilton?nnHilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands ( . Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!nnJob: Guest Services, Operations, and Front OfficennTitle: Guest Service Agent - Hilton Baltimore Inner HarbornnLocation: nullnnRequisition ID: HOT0B4J3nnEOE/AA/Disabled/Veterans