About the Company
A leading AI services company engaged with top organizations in the industry.
Industry
Information Technology and Services
Type
Public Company
Founded
1988
Employees
5001-10,000
Categories
- Information Technology & Services
- Consulting & Professional Services
- Chatbots
- Computer Vision
- Content Moderation
- Contract Management
- Conversational AI
- Data Annotation
- Data Curation
- Data Engineering
- Data Labeling
- Data Scraping
- Data Transformation
- Digital Data
- Financial Analytics
- Financial Data
- Healthcare Data
- Image Annotation
- Image Tagging
- Other Biz Services
- Services
Specialties
- docGenix - Derivatives Contract Analysis & Risk Management Suite
- Media Monitoring & Analysis
- eBook Services
- Synodex Underwriting and Claims Support
- Content/Data Enrichment
- XBRL Electronic Tax Reporting
- IT & Consulting
- Machine Learning
- Digital Data Solutions
- Artificial Intelligence
Business Classifications
About the Role
Job Title: Vice President of Customer Transformation in AI
Reports to: Chief Product and Revenue Officer
Job Summary:
The Vice President of Customer Transformation will oversee a $70M P&L with the goal of propelling substantial growth by guiding our clients through the adoption of transformative generative AI solutions. This leader will focus on creating, developing, and promoting new offerings that will significantly improve customer outcomes and operational efficiency.
Key Responsibilities:
- Digital Strategy Leadership: Direct the development and execution of digital transformation offerings tailored to enhance client services.
- Digital Transformation Roadmap: Create and implement a comprehensive roadmap that spans all business operations, optimizing both internal workflows and customer interactions.
- Upsell and Cross Sell: Drive growth by introducing innovative offerings to our existing customer base.
- New Logos: Seek and secure new clients for our digital transformation initiatives.
Required Qualifications:
- Education: Bachelor's degree in business administration, IT, Engineering, or a related field; a Master’s degree or MBA is preferred.
- Experience: At least 10 years in digital transformation, IT leadership, or similar, with a minimum of 5 years in a senior management role. Proven success in leading significant transformation initiatives in large organizations.
- Leadership Skills: Exceptional interpersonal and communication skills, capable of engaging with C-suite executives and cross-functional teams.
- Strategic Thinking: Ability to develop and implement strategic visions into actionable plans.
- Analytical Skills: Strong expertise in using data analytics to inform decisions and enhance performance.
- Project Management: Proven record in overseeing complex projects with diverse teams.
Preferred Skills & Experience:
- Familiarity with agile methodologies in software development.
- Knowledge of current digital transformation trends and challenges.
- Experience in business process reengineering and automation.
- Understanding of AI, machine learning, data analytics, and cloud solutions.
Personal Attributes:
- Visionary: Ability to foresee future trends and understand their implications on strategy.
- Innovative: Strong creative problem-solving abilities focused on leveraging technology for business enhancement.
- Results-Oriented: Committed to achieving measurable results and driving ongoing innovation.
- Resilient: Capable of leading through challenges and periods of uncertainty.
Travel Percent
Less than 10%
Functions
Skills
- Consulting experience is required.