OverviewnnTo process first mortgage loans in accordance with applicable federal/state laws, as well as Navy Federal's policies and procedures. Assume responsibility as the point person and coordinate processing the loan file from the time of warm handoff from loan origination through disposition. Responsible for gathering and reviewing required member and third-party documentation for accuracy in meeting loan requirements. Ensure timely review and submission to underwriting and closing partners in compliance with Navy Federal and regulatory guidelines. Complete any necessary follow up steps and communicate loan status with the member and other involved parties while ensuring clear and concise documentation of statuses are updated as the loan progresses through the loan origination system. Manage process flow and deliverables in order to meet the member's expected closing date. To perform moderately complex mortgage processing functions under supervision.nnResponsibilitiesnnProcess first mortgage loans in accordance with applicable federal/state laws, as well as Navy Federal's policies and proceduresnnEstablish and maintain contact with members and external third parties, such as real estate agents (if/when applicable); to guide and follow mortgage loan process from warm handoff by loan officer through loan closing processnnIf changes to the loan occur during the course of processing the loan, such as appraisal amount or financial circumstances, processor will continue to qualify applicants as necessary; may interview and counsel members regarding mortgage loan products and make adjustments accordinglynnProvide detailed mortgage information to members regarding mortgage requirements, products, related services, policies & ratesnnClarify complexities of the mortgage/equity loan processnnEvaluate, personalize, and recommend financing alternativesnnObtain, review and verify mortgage applications have required loan documentation, such as title insurance, appraisals, loan applications, credit reports, and income and asset declarations are accurate and provided promptly to underwriters for loan approvalnnRequest and obtain any additional documentation needed from the member to meet loan requirementsnnEvaluate loan documentation, calculate income, review assets, analyze liabilities, and clear conditions per delegated authoritynnValidate automated underwriting decision per delegated authoritynnEnsure progress and inclusion of required mortgage processing informationnnMonitor mortgage loan process and ensure compliance with Federal laws, as well as, Navy Federal, NCUA and secondary market practices, guidelines and regulations; apply and communicate changes impacted by related regulatory requirements, practices and legislation updatesnnDetermine and advise members on approved loan conditions and documentation requirementsnnCommunicate and document loan decisions so that involved parties are well-informednnEnsure loans are compliant with RESPA guidelines prior to submission for quality assurance review and closingnnCoordinate settlement dates with members, attorneys, and realtorsnnReconcile changes, revisions and corrections with closing agents and settlement attorneys to ensure accurate and efficient processing of mortgage loansnnAnalyze, research, and resolve discrepancies, problems & issues related to member accounts/loans; may require additional interaction with members, other staff and outside contacts for completionnnPrepare and review loan activity reports to effectively track status updates, provide pipeline metrics and quickly identify/address items in need of attentionnnPerform other duties as assignednnQualificationsnnExperience in working in a high volume, fast paced environmentnnFamiliarity with Real Estate Lending systems, policies, procedures, practices and/or actionsnnFamiliarity with mortgage/equity loan processing, closing and documentation requirements and regulationsnnExposure to financial transaction/processing related responsibilitiesnnExposure to working in member/customer service preferably in a call center/retail banking/financial institutionnnFamiliarity with financial institution and lending practices, principles and regulationsnnExperience in managing multiple priorities independently and/or in a team environment to achieve goalsnnAbility to work effectively and efficiently with automated systemsnnIncumbent will be required, prior to the assumption of employment duties, to register with the Nationwide Mortgage Licensing System and Registry; includes fingerprinting and background checksnnEffective word processing and spreadsheet software skillsnnEffective skill maintaining accuracy with attention to detail and meeting deadlinesnnEffective research, analytical, and problem-solving skillsnnEffective skill exercising initiative and using good judgment to make sound decisionsnnEffective verbal and written communication skillsnnEffective skill performing mathematical calculations and working accurately with numbersnnDesired Qualification(s)nnWorking knowledge of Navy Federal's functions, philosophy, operations and organizational objectivesnnWorking knowledge of Navy Federal products, services, programs, policies and proceduresnnFamiliarity with Empower LOS system is a plusnnHours: Monday - Friday, 8:30AM - 5:00PMnnLocations: 5510 Heritage Oaks Drive, Pensacola, FL 32526 | 141 Security Drive, Winchester, VA 22602nnAbout UsnnNavy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks.nn• Best Companies for Latinos to Work for 2024nn• Computerworld® Best Places to Work in ITnn• Forbes® 2024 America's Best Large Employersnn• Forbes® 2023 The Best Employers for New Gradsnn• Fortune Best Workplaces for Millennials™ 2023nn• Fortune Best Workplaces for Women ™ 2023nn• Fortune 100 Best Companies to Work For® 2024nn• Military Times 2023 Best for Vets Employersnn• Newsweek Most Loved Workplacesnn• Ripplematch Campus Forward Award - Excellence in Early Career Hiringnn• Yello and WayUp Top 100 Internship ProgramsnnFrom Fortune. ©2024 Fortune Media IP Limited. All rights reserved. Used under license. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of, Navy Federal Credit Union.nnEqual Employment Opportunity: Navy Federal values, celebrates, and enacts diversity in the workplace. Navy Federal takes affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, Armed Forces service medal veterans, recently separated veterans, and other protected veterans. EOE/AA/M/F/Veteran/Disability EOE/AA/M/F/Veteran/DisabilitynnHybrid Workplace: Navy Federal Credit Union is a hybrid workplace, and details will be discussed during your interview process.nnDisclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team’s discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market positionnnBank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.nnREQNUMBER: 22393