What You'll Do:nCoordinate appointment scheduling, tracing, expediting, load processing, and provide customer service to both internal and external customers.nProvide high-volume problem-resolution for customers, warehouses, and carriers; enter shipping/delivery appointments and stop order changes into TMS.nWork with shippers' customer service representatives on exceptions, rush orders, and order changes; complete data entry of load appointments, changes, and follow-ups.nMaintain updated Status Edit and Volume Reports; notify customer service representatives of any service failures; follow up and track all rescheduled appointments and late deliveries.nReview and reconcile variances between carrier invoices and system charge calculations; process and audit carrier balances due invoices, overcharge claims, and detention orders.nWhat Experience You Need:nHigh school diploma or general education degree (GED) or at least one year related work experience.nAssociates Degree PreferrednWhat Could Set You Apart:nAbility to work in a fast-paced, deadline-oriented environment with strong problem-solving skills and attention to detail.nProficiency in Microsoft Office (Word, Excel, Outlook) and experience with a TMS (transportation management system).nExcellent customer service skills, including effective communication and handling difficult situations with internal and external customers.nFlexibility, initiative, and the ability to manage multiple tasks simultaneously while maintaining professionalism and responding appropriately to feedback.nPhysical Requirements:nRequires the ability to sit for long periods of time, with frequent interruptionsnRequires several hours per day of sitting, getting up and down from chairs, and reaching, or bendingnRequires manual dexterity with normal hand and finger movements for typical office worknTalking, hearing, and seeing are important elements of completing assigned tasksnMay require travel by automobile and airplane up for businessnMay require a visit to facility operations in temperatures at or below freezingnMay carry loads related to travel and occasionally lift, carry, position, or move objects weighing up to 20 poundsnRequires the use of various electronic toolsnRequires the ability to relate to others beyond giving and receiving instructions: must partner with colleagues without exhibiting behavioral extremesnRequires the performance of work activities including reasoning, negotiating, instructing, persuading, or speaking with others; and respond appropriately to constructive feedback from executive managementnWork Environment:nThe work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The Company makes reasonable accommodations in accordance with applicable law.nWhat We Offer:nOur associates know the answer to the question What's in it for me? We offer best-in-class benefit programs and continuously work with our associates to ensure that our offerings meet the needs of their health and financial well-being. When you join Americold you join a values-oriented company with a clear mission. We help our customers feed the world.nThe Company's good-faith and reasonable estimate of the possible compensation at the time of posting for this position is $19.50 hourly.nAmericold is an Equal Opportunity/Affirmative Action Employer.nEOE/AA M/F/D/V DFW.n.nEqual Opportunity Employer - minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity