Call Center RepresentativenLocation: East Syracuse, NYnJob ID: #70175nPay Range: $14-17nJob DescriptionnnManage large amounts of incoming callsnGenerate sales leadsnIdentify and assess customers needs to achieve satisfactionnBuild sustainable relationships and trust with customer accounts through open and interactive communicationnProvide accurate, valid and complete information by using the right methods/toolsnMeet personal/customer service team sales targets and call handling quotas Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolutionnKeep records of customer interactions, process customer accounts and file documentsnFollow communication procedures, guidelines and policiesnTake the extra mile to engage customersnnWhat we help them with:n* Dealer referrals-getting a customer connected with a dealer that can provide sales or service we will warm transfer to a dealern* Our number one goal is to get the homeowner connected with the dealern* Provide customers with warranty informationn* Product comparisonn* Dealer referrals to distributorsn* Act as a switchboard for the company- we use a database to help us refer customers to the appropriate departmentn* Customer complaints are triaged by Tier 1 and transferred to the Tier 2 representativesn* Agents are also responsible for triage of remote access or wifi capable products such as thermostats.nRequirements:n* Microsoft Office proficientn* Type 35-45 words per minuten* Excellent verbal and written communication skillsnHS Diploma/GEDnBenefits provided: 401K,medical, dental, and vision, sick time as applicable to state lawnButler America Aerospace, LLC. is proud to provide an equal opportunity workplace and be an affirmative action employer. Consider Butler because we are committed to hiring and retaining a diverse workforce. We recognize that we thrive on diversity and inclusion for the benefit of our employees, our customers, and the communities where we are located. Employment decisions are made without regard to race, color, religion, gender, national origin, ethnicity, veteran status, disability status, age, sexual orientation, gender identity, gender expression, marital status, mental or physical disability or any other legally protected status.nnButler America Aerospace, LLC. is proud to provide an equal opportunity workplace and be an affirmative action employer. Consider Butler because we are committed to hiring and retaining a diverse workforce. We recognize that we thrive on diversity for the benefit of our employees, our customers, and the communities where we are located. Employment with Butler America Aerospace, LLC. is governed on the basis of qualifications and competence without regard to race, color, religion, gender, national origin, ethnicity, veteran status, disability status, age, sexual orientation, gender identity, gender expression, marital status, mental or physical disability or any other legally protected status.nnMinimum Salary: 14.00 Maximum Salary: 17.00 Salary Unit: Hourly