Job Details
Job Location
Holiday Inn Express Kingdom City - Kingdom City, MO
Description
The Night Auditor is responsible for reconciling all revenue and expense transactions which occurred during the day at the hotel; reviewing, organizing, and compiling management reports on a timely basis and ensuring the accuracy of guest billings. He/she is also responsible for effectively communicating concerns and/or related issues to all levels of management and performing guest service agent duties as required, including check-in, check-out, switchboard operation, and reservations.
DUTIES & RESPONSIBILITIES • Keeps work area, equipment, and lobby clean and orderly.• Entering/changing reservations information in the computer system.• Posting charges to guest accounts.• Investigation or analyzing out-of-balance situations and adjusting or correcting as needed.• Completing various computer audit reports.• Offer courteous and sincere hospitality at all times. Understand what is meant by "good customer service.• Handles, understands, and responds to customer complaints and needs calmly and advises effectively or seeks assistance from management.• Communicate and work well with supervisor and hotel employees.• Follows training guidelines using good judgment and common sense.• Closing, balancing, and making necessary corrections to guest accounts.• Balancing shift work and cash drawers.Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametags.• Provides gracious hospitality towards all customers. • Create a productive and positive atmosphere; have a good relationship with all associates and other departments.• At all times strive to represent hotel and brand in the most professional, courteous manner.• Advise the Company of any actions/situations that pose a threat to any employee, customer, or guest.
• Observe safety and security procedures and use equipment and materials properly.
• Keep all business confidential both on and off duty.KNOWLEDGE, SKILLS, & ABILITIES Communications Proficiency Technical Capacity Leadership Teamwork Orientation Performance Management Results-Driven
Qualifications
EXPERIENCE, EDUCATION, & TRAINING High school diploma or equivalent Previous auditing experience Guest service experience preferred Computer knowledge / skills required