Compensation: $19 - $21 per hour
Job Title: Customer Care Representative (Immediate Need)
Customer Care Representative Pay Range: $19.00-$21.00
Customer Care Representative Schedule: 8am-5pm Monday-Friday
Customer Care Representative Start Date: ASAP
We are seeking a Customer Care Representative for a contract opportunity with our client in Irvine, CA! The Customer Care Representative is responsible for all labor issues associated with warranty regarding the tankless water heater units.
The Customer Care Representative responsibilities:

• Provide customer service phone support (75%-90% of the day) answering phone calls as they come in to register units, answer basic questions, provide warranty details and redirect calls as needed.
• Create confirmation documentation of registered units for customers upon request: explain warranty information and guidelines to customers and Contractors
• Research SAP to determine if caller has already been paid or is still eligible for labor payments
• Assist customers by directing them to the website to find Contractors and Distributors for their needs
• Denials and Difficult Conversations: Explain to upset and irate customers why their labor claim is being denied in a calm manner. Explanations may also need to be typed up.
• Voicemails: Check voicemails twice per day and return calls as needed
• Warranty Cards: Gather mailed-in registration cards and enter the data into the system daily

• 2-3 years of experience working in customer service. Call center experience is a plus.
• Excellent written and verbal communication skills
• Typing skills of 45 WPM along with strong 10 key abilities
• Strong prioritization and time management skills
• Ability to work independently with a minimum amount of oversight
• Excellent customer service, specifically with irate customers
• Extremely detail oriented but always keeps the big picture in mind
• Self-motivated and resourceful individual
• Enthusiastic and able to work in a fast paced and high energy environment