Key Relationships

Columns Front of House Management Team
Columns Back of House Management Team

Senior Leadership: Regional General Manager, Regional Assistant General Manager, Regional Executive Chef, Director of Sales and Marketing, Director of Operations

Job Summary: An integral member of the hotel's leadership team, this position must lead, inspire, and embody our values and our philosophy of hospitality in all interactions with our people, guests, vendors, community and investors. This position is also tasked with:

• Ensuring that a thriving culture is rooted in all aspects of operations.
• Reinforcing and growing a team that embodies that culture.
• Possessing excellent financial acumen to guarantee financial health throughout the business.
• Monitoring key measurements of success:
  • Guest feedback.
  • Internal growth and retention rates.
  • Financial health of the business (top line sales, cost controls, labor metrics).

Core Tasks and Key Responsibilities

Hospitality:  Cultivate a thriving culture of authentic hospitality for all stakeholders that support our business objectives and growth.

• Grows teams of people who exemplify our values, in alignment with our Diversity and Inclusion goals.
• Embraces specific performance, cultural, guest and financial objectives for their leaders and holds them accountable.
• Invests in a healthy, long-term partnership with all stakeholders by actively working towards shared successes.
• Supports our commitment to enabling growth within Columns by actively growing and nurturing talent, as well as continuously creating pathways of growth within our operations.
• Endlessly search out opportunities to improve our hospitality and create special moments for guests.
• Coach management teams to work daily to turn first time guests into devoted regular guests.

Excellence : Ensures that all operations at the venue exudes operational excellence.

• Ensure that all systems and processes are efficient, compliant with all applicable regulations, policies and laws, are properly documented and that our people are well trained on our systems and processes.
• Builds an infrastructure and foundation for operational excellence through clarity of roles, goals and resources available.
• Partners with leaders across all departments to identify and share best practices for continuous improvement.
• Review turnover data, survey results, performance management results and talent reviews to create and implement action plans to continue to improve turnover and the overall cultural health of the business.
• Leads departmental meetings to focus on a healthy culture of excellence and continuous improvement.
• Guide managers in monitoring payroll on a weekly basis and make proactive adjustments to staff schedules based on business levels.

Entrepreneurship : Serves as a voice of the company to the community, neighborhood associations, vendors, and others – always sharing a passion for hospitality both internally and externally.

• Proactively build trusting relationships with community and vendors so that the business is a cornerstone of the community.
• Consistently fuel a culture that “finds the yes” to delight guests and honor the team.
• Use sound judgement to make decisions that are best for both the short-term and long-term health of the business.
• Balance day-to-day operating responsibilities while never missing an opportunity to “turn up the dial” on our hospitality and excellence, always seizing the opportunity to grow our business by guiding it to new heights.
• Reinforce a high-performance team that stretches to meet or exceed budgeted business goals and metrics.
• Collaborate with management team to follow-up on all guest feedback (raves/complaints) via email or written responses and employ Guest Experience Management intel in order to create and strengthen a devoted base of restaurant regulars.

Integrity : Leads the larger leadership team with a clear message, sound judgement, patient persistence and generous feedback.

• Understand your role as a leader and be an example to your colleagues and staff.
• Demonstrate professionalism when speaking to guests, clients, and colleagues and maintain positive working relationships with leadership and staff.
• Demonstrate athleticism when “finding the yes” for all clients within reason.
• Creatively problem solve daily challenges: demonstrate you are part of the solution.
• Teach the “why” when interacting with frontline staff.
• Constantly and freely offer feedback (both positive and constructive) to leaders and colleagues to achieve remarkable results.
• Stay true to brand vision and coach teams to achieve and grow through that lens.
• Manage up and down within each department’s teams with equal measures of respect.
• Make time for mentoring teammates throughout the business.
• Possess the ability to act with discretion and candor throughout employee life cycle, employee relations and human relations investigations.
• Lead the management team in fairly and consistently executing progressive disciplinary action with members of the entire staff.

Relevant Knowledge, Skills & Ability 

• Must be highly proficient in Microsoft Office applications, including Word, Excel, Outlook, and Internet Explorer/Firefox 
• Should be very hospitality driven with a great phone demeanor even under pressure 
• Must have excellent time management, interpersonal and communication skills
• Multi-tasking 
• Excellent verbal & written communication 
• Knowledge/experience in office environment  
• Should be well spoken, friendly and organized with an attention to detail
• Prior experience running a successful business
• Proficient knowledge of systems and processes in restaurant management
• Strong financial acumen
• Ability to lead and empower a team
• Ability to demonstrate discretion and leadership in complex employee relations matters
• Strong knowledge and passion for food and beverage