Welcome to Shine Social Brand, where we sprinkle a little stardust on your brand's journey! We're not just your average PR branding company; we're a team of passionate storytellers, trendsetters, and dream weavers dedicated to making your brand shine brighter than ever before.
Shine Social Brand is seeking a friendly and motivated Customer Service Assistant to join our team in San Antonio, TX. The ideal candidate will provide support to our customer service team, ensuring that our clients receive exceptional service and assistance. This role is perfect for someone who is passionate about customer service and is looking to start a career in the field.
Responsibilities:

• Assist customers with inquiries, providing accurate information about our products and services.
• Support the customer service team in managing client accounts and resolving issues.
• Maintain detailed records of customer interactions and transactions.
• Help in organizing and maintaining customer service resources and materials.
• Provide administrative support to the customer service team, including data entry and filing.
• Assist in preparing reports on customer feedback and service metrics.

• High school diploma or equivalent.
• Strong written and verbal communication skills.
• Excellent organizational and multitasking abilities.
• Proficiency in Microsoft Office Suite.
• Ability to work independently and as part of a team.
• Positive attitude and a customer-focused approach.

Benefits:

• Competitive salary
• Health, dental, and vision insurance
• Paid time off and holidays
• Professional development opportunities
• Flexible work environment