Mass Markets - JobID: 14425 (Call Center Representative) As an Energy Customer Care Agent at Mass Markets, you'll: Handle inbound and outbound contacts in a courteous, timely, and professional manner; Use knowledge base and training to accurately answer customer questions and sell appropriate products and services; Listen to customers, understand their needs, and resolve customer issues; Utilize systems and technology to complete account management tasks; Follow all required scripts, policies, and procedures...Hiring Immediately >>