The Patient Navigator will foster positive and professional interpersonal relationships with patients/families, physicians, hospital staff, community agency representatives and visitors. Promote access to care and appropriate utilization of hospital and community services. Provide screening interviews for identified patients and based on findings, facilitate interventions. Identify resources in the hospital and in the community to facilitate patient and family coping and assist families to utilize those services. The Patient Navigator will function as a resource and advocate for African American pregnant and postpartum women with young infants up to 12 months in the Washington, DC area, as part of the research project funding by PCORI (Patient Centered Outcomes Research Institute).
Qualifications:
Minimum Education
Bachelor's Degree (Required)
Minimum Work Experience
2 years Social services or medical setting offering direct assistance to clients, patients, and their families. (Required)
Required Skills/Knowledge
Excellent communication skills.
Ability to work with African American patient populations.
Sensitivity to individuals from varied backgrounds and cultures.
Ability to provide culturally appropriate, evidenced-based care and communication.
Ability to work in multi-disciplinary team within a research concept.
Knowledge of resources available to meet the diverse needs of families in Washington, DC.
Functional Accountabilities
Organizational Commitment
- Partner in the mission and upholds the core principles of the organization.
- Committed to diversity and recognizes value of cultural ethnic differences.
- Demonstrate personal and professional integrity.
- Maintain confidentiality at all times.
Teamwork/Communication - Demonstrate collaborative and respectful behavior.
- Partner will all team members to achieve research goals.
- Receptive to others' ideas and opinions.
Performance Improvement/Problem-solving - Contribute to a positive work environment.
- Demonstrate flexibility and willingness to change.
- Identify opportunities to improve clinical and administrative processes.
- Make appropriate decisions, using sound judgement.
Cost Management/Financial Responsibility - Use resources efficiently.
Safety - Demonstrate accurate, clear and timely verbal and written communication.
- Actively promote safety for participants and families.
- Attend carefully to important details - practicing Stop, Think, Act and Review to self-check behavior and performance.
PCORI Fund - Conduct periodic mental health screenings.
- Systematically review screening data.
- Provide appropriate responses for identified mental health needs around social determinants of health.
- Collaborate will all involved research teams and partners to ensure that patient and family needs are met.
Organizational Accountabilities Organizational Commitment/Identification - Partner in the mission and upholds the core principles of the organization
- Committed to diversity and recognizes value of cultural ethnic differences
- Demonstrate personal and professional integrity
- Maintain confidentiality at all times
Customer Service - Anticipate and responds to customer needs; follows up until needs are met
Teamwork/Communication - Demonstrate collaborative and respectful behavior
- Partner with all team members to achieve goals
- Receptive to others' ideas and opinions
Performance Improvement/Problem-solving - Contribute to a positive work environment
- Demonstrate flexibility and willingness to change
- Identify opportunities to improve clinical and administrative processes
- Make appropriate decisions, using sound judgment
Cost Management/Financial Responsibility - Use resources efficiently
- Search for less costly ways of doing things
Safety - Speak up when team members appear to exhibit unsafe behavior or performance
- Continuously validate and verify information needed for decision making or documentation
- Stop in the face of uncertainty and takes time to resolve the situation
- Demonstrate accurate, clear and timely verbal and written communication
- Actively promote safety for patients, families, visitors and co-workers
- Attend carefully to important details - practicing Stop, Think, Act and Review in order to self-check behavior and performance
Organizational Accountabilities (Staff)
Organizational Commitment/Identification - Anticipate and responds to customer needs; follows up until needs are met
Teamwork/Communication
- Demonstrate collaborative and respectful behavior
- Partner with all team members to achieve goals
- Receptive to others' ideas and opinions
Performance Improvement/Problem-solving
- Contribute to a positive work environment
- Demonstrate flexibility and willingness to change
- Identify opportunities to improve clinical and administrative processes
- Make appropriate decisions, using sound judgment
Cost Management/Financial Responsibility
- Use resources efficiently
- Search for less costly ways of doing things
Safety
- Speak up when team members appear to exhibit unsafe behavior or performance
- Continuously validate and verify information needed for decision making or documentation
- Stop in the face of uncertainty and takes time to resolve the situation
- Demonstrate accurate, clear and timely verbal and written communication
- Actively promote safety for patients, families, visitors and co-workers
- Attend carefully to important details - practicing Stop, Think, Act and Review in order to self-check behavior and performance