Description
We are seeking a motivated and dynamic Automotive Service Writer to join our fast-paced service department. The ideal candidate thrives in a high-energy environment, demonstrates strong leadership skills, and possesses exceptional communication abilities. As a Service Writer, you will be the first point of contact for customers, ensuring they receive superior service while effectively managing multiple tasks and priorities.
If you are a team-focused individual who leads from the front and is passionate about the automotive industry, we want you to be part of our growing team!
Key Responsibilities:

• Serve as the liaison between technicians, ensuring clear communication about vehicle concerns, services required, and timelines.
• Accurately create service orders and estimates, ensuring that all customer concerns are documented and addressed.
• Stay organized and efficient, managing high volumes of inquiries, service requests, and work orders.
• Recommend service and maintenance options based on manufacturer guidelines and best practices.
• Lead by example in maintaining a guest-first attitude and taking ownership of the service experience.
• Collaborate with the Director of Service and technicians to ensure timely and accurate completion of all service work.
• Handle concerns and complaints professionally and effectively, ensuring high levels of customer satisfaction.
• Maintain an up-to-date knowledge of automotive services, new vehicle technologies, and industry best practices.

Key Qualifications:

• Experience: Minimum 1-2 years of experience as an Automotive Service Writer or in a similar customer-facing role in the automotive industry.
• Leadership: Proven ability to lead by example and take initiative in a fast-paced, high-pressure environment.
• Communication: Excellent verbal and written communication skills, with the ability to explain complex automotive concepts in an easy-to-understand manner.
• Customer Service: Strong customer service skills with a passion for creating exceptional experiences.
• Organizational Skills: Highly organized and able to manage multiple tasks at once, with a keen attention to detail.
• Problem-Solving: Strong troubleshooting and critical thinking skills to resolve customer issues effectively and efficiently.
• Technical Knowledge: Basic knowledge of automotive systems and terminology is preferred.
• Software Proficiency: Familiarity with dealership or service management software is a plus.
• Team Player: Ability to collaborate effectively with service technicians, managers, and other staff members to meet organization needs.

Physical Requirements:

• Ability to stand for extended periods and occasionally lift up to 50 pounds.
• Ability to work in a fast-paced, noisy environment.

Why Join Us?

• Competitive salary and benefits package.
• Opportunity for career growth and advancement within a well-established company.
• A supportive and team-oriented work environment.
• Ongoing training and development opportunities.

Requirements
Education:

• Highschool degree or GED preferred. ACE Certifications a plus.

Experience:

• 1-2 years' service writing experience preferred but not required
• 1 year of general automotive knowledge preferred but not required

License(s)/Certification(s):

• Valid Class D driver's license required.

POSITION TECHNICAL RESPONSIBILITIES:
Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

• Consult and interpret customer needs for the mechanics
• Serve as the primary point of contact for all automotive service and repair matters
• Understand customers' problems and arrange for appropriate service
• Advise customers on preventative maintenance and other services they may need
• Explain proper repair procedures to customers
• Follow company warranty guidelines
• Prioritize required services and offer options
• Set and manage the expectations of the service delivery for both the customers and mechanics
• Regularly keep the customer updated on repair needs, proper procedures, and completion times
• Maintain cleanliness of vehicles
• Assist with minor tech duties
• Assist with vehicle deliveries
• Conduct work through variety of computer system programs
• Assist the salespeople in the care of guests and prepare vehicles for sale
• Maintains customer complaint portal and other administrative duties of the site
• Maintain knowledge of the entire inventory of Easton Motors vehicles
• Utilize customer relationship management software to manage tasks and assignments. AMS system
• Assist with general store cleaning and maintenance, including all public areas, inside and out.
• Maintain cleanliness of lot inventory and move vehicles on the lot to present a positive curb appeal for potential and existing customers. Including washing, adding gas, snow removal, starting and driving to keep vehicles batteries performing well.
• Process payments in compliance with financial policies and procedures. Performing day to day financial transactions, including verifying, classifying, and recording accounts payable data.