Job DescriptionPosition Title: Clinic Assistant Grade: DDepartment: HealthPartners Medical Group and ClinicsQUALIFICATIONS:REQUIRED TESTING:Alpha-numeric data entry test (4,000 keystrokes)Medical Terminology testREQUIRED:High School diploma or GEDMeets one of the following:Graduate of a formal training program in medical reception, an equivalent program, or a customer service programTwo years experience as a medical receptionistTwo years experience in a customer service positionOne year experience using data look-up and data entry functions on a mainframe or PC based computer systemOne year customer service experience either via telephone or in-person within the last five yearsDemonstrated ability to organize work under pressureDemonstrated ability to function with multiple priorities and interruptionsExcellent oral communication skillsExcellent written communication skillsPHYSICAL REQUIREMENTS:Ability to sit or stand for prolonged periods of time. Oral and written communications with customers requires adequate speech, vision, and hearing. Proficiency in English is required. Proficiency in other languages may be required. Use of a telephone and computer terminal also requires adequate hand writing and manual dexterity skills.POSITION PURPOSE:Service excellence is to be centered on patient care and patient relationships and is the responsibility of all employees. Teamwork is the norm and all employees will be held accountable to work as effective team members. This position is a vital point of contact for a patient entering the HPMG Clinics. This position facilitates the process of scheduling appointments and has responsibility for accurate collection of current financial and demographic information. This position directly impacts revenue collection for the medical group.ACCOUNTABILITIES:1. Customer ServiceCare for each person as he/she would like to be cared for by:Putting the patient first at every opportunityListening to understand each patientShowing concern for each patientActing individually and with others to meet each patient's needsCheck-in and Co-pay Administrationa. Check in patients in an accurate and professional mannerb. Identify and accurately collect co-pays or appropriate feesUse computer-based system to verify patient informationUnderstand and communicate benefit changes to members, or refer to appropriate resourceCommunicate wait times in a diplomatic mannerDirect patients to the appropriate care areaPrepare reconciliation reportProvide patients with appropriate forms, questionnaires, etc.Computerized Appointment Scheduling for appointmentsSchedule appointments in an accurate and timely manner according to Advanced Access principlesMaintain knowledge of appointment scheduling practicesMaintain knowledge of appointment scheduling policies and proceduresRegistration and Verificationa. Complete the registration process, including reviewing the registration information for completeness and accuracy and obtain further information, if necessaryb. Verify insurance eligibility, if necessaryc. Register patients in an accurate, efficient, and timely mannerd. Identify appropriate account type, e.g., Workers compensation, Motor Vehicle Accidents, etc.Specialty Appointment CoordinationProvide patient with information required to schedule specialty appointmentsFacilitate timely and accurate flow of communication within the clinicAnswer telephone and respond appropriately to the callerTake and relay messages requiring follow-up to appropriate individualsPrepare records and materials for new patient appointmentsAssist with the clerical duties of the clinic, e.g., faxing information, making copies, etc.Maintain open communication with Appointment Center to ensure patient and provider needs are metCoordinate schedule templatesCoordinate emergency schedule changesCoordinate schedule holds consistent with Advanced Access principlesCoordinate schedules regarding provider vacation, rounding, and other out of clinic changesGeneral AccountabilitiesPerform other duties as assigned124020_Clinic_Assistant.doc 12/15/2023 Page 2 of 2About UsAt HealthPartners we believe in the power of good - good deeds and good people working together. As part of our team, you'll find an inclusive environment that encourages new ways of thinking, celebrates differences, and recognizes hard work.We're a nonprofit, integrated health care organization, providing health insurance in six states and high-quality care at more than 90 locations, including hospitals and clinics in Minnesota and Wisconsin. We bring together research and education through HealthPartners Institute, training medical professionals across the region and conducting innovative research that improve lives around the world.At HealthPartners, everyone is welcome, included and valued. We're working together to increase diversity and inclusion in our workplace, advance health equity in care and coverage, and partner with the community as advocates for change.Join us and become a partner for good, helping to improve the health and well-being of our patients, members and the communities we serve.We are an Equal Opportunity Employer and do not discriminate against any employee or applicant because of race, color, sex, age, national origin, religion, sexual orientation, gender identify, status as a veteran and basis of disability or any other federal, state or local protected class.