Puig is a major player in the worldwide fashion and beauty industry. We have a wide portfolio of well-known luxury brands across fashion, fragrance, makeup, skincare, and wellness. Founded more than 100 years ago, Puig is a family-owned company with a long-term commitment to our brands and stakeholders.The Opportunity As a Wholesale, Customer Service Executive, you will play a pivotal role in managing the day-to-day operations of the internal wholesale process across multiple department stores, specialty-multi channel retailers, and specialty accounts, while also overseeing the Order to Cash process per our retailers. You will be responsible for managing merchant relations, resolving issues, and implementing continuous improvement processes to optimize efficiency and achieve departmental objectives.What you'll get to do Manage the relationship and communication with retailers and internal departments for all Order to Cash processes tasksMonitor the status of orders, identifying and resolving any financial, commercial, or stock-related issues to ensure timely order processing and deliveryOversee return processing in collaboration with the logistics team, ensuring accurate handling and issuance of credit notesManage claims and deductions received from retailers, resolving disputes and discrepancies promptlyMonitor overdue debt and initiate appropriate actions, including sending Statements of Account (SOA) and coordinating with Finance for collectionsReview pricing conditions and retailer master data for accuracy and consistencyImplement and enforce standard operating procedures (SOPs) to streamline processes and improve efficiencyCollaborate with cross-functional teams, including Sales, Finance, and Logistics, to drive alignment and achieve departmental objectivesProvide accurate information and assistance to retailers regarding products, services, orders, billing inquiries, and general inquiriesDocument all interactions with wholesale business accurately and thoroughly in SAP systemContinuously strive to improve the process by identifying recurring issues and suggesting process improvementsStay updated on product knowledge, company policies, and industry trends to provide accurate information to customersMeet and exceed performance goals related to response time and resolution timeWe'd love to meet you if you have Bachelor's degree or equivalent years of experience preferred2-4 years of related work experience in Operational Customer Service, Logistics, or PlanningPassion for the beauty industryCustomer-focused with a strong commitment to delivering exceptional serviceProcess-driven with a keen eye for detail and a focus on execution excellenceTeam-oriented with excellent interpersonal and leadership skillsExperience with SAP or other business management technology is a plusA few things you'll love about us An entrepreneurial, creative and welcoming work cultureA range of learning and development opportunitiesAn international company with plenty of opportunities to growA competitive compensation & benefits packagePuig is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status, or any other characteristic protected by law.At Puig, we are continually looking for enthusiastic and committed individuals from a broad range of backgrounds and experiences to join our team. We believe that creating an inclusive environment in which you feel welcomed, valued, engaged, and empowered strengthens our business and fosters a culture where we are inspired to work hard, challenge ourselves, and be innovative in our thinking. Additionally, we believe that the diversity of our employees makes us a stronger company and better able to serve our customers around the world.#J-18808-Ljbffr