**Country:**

United States of America

**Location:**

CAT96: CCS-Knoxville, TN 9041 Executive Park Dr, Knoxville, TN, 37923 USA

Carrier is the leading global provider of healthy, safe and sustainable building and cold chain solutions with a world-class, diverse workforce with business segments covering HVAC, refrigeration, and fire and security. We make modern life possible by delivering safer, smarter and more sustainable services that make a difference to people and our planet while revolutionizing industry trends. This is why we come to work every day. Join us and we can make a difference together.

**About this role**

Carrier Commercial Service has an opening for an experienced Service Coordinator. The ideal candidate for this role will have the ability to leverage technology to enhance communication and operational efficiency of the service branch.

**Role Responsibilities:**

+ Schedule and dispatch technician daily work orders for repairs while ensuring scope of work and time requirements are well communicated

+ Manage prioritization of repairs while optimizing technician assigned routes to align with job requirements

+ Partner with Service Manager & Service Operations Lead to prepare daily/weekly technician schedule

+ Proactively distribute work orders for jobs daily

+ Adhere to scheduling guidelines and work order priority to manage schedule

+ Coordinate parts deliveries for current and future jobs

+ Assist with the management and recording of non-productive technician time

**Minimum Requirements:**

+ High School Diploma or GED

+ 1+ years of experience in Microsoft office products

+ 2+ years of experience in an office role as coordinator, administrator and/or dispatcher

**Preferred Qualifications**

+ Associates Degree

+ Experience in the HVAC Service Industry

+ Experience with SAP and SalesForce

+ Team player with the ability to multitask and prioritize daily tasks

+ Excellent phone/communication skills

#Li-On-Site

**RSRCAR**

**Carrier is An Equal** **Opportunity/Affirmative** **Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.**

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