Who You Are:
You are a dedicated and professional individual with a passion for customer service. You excel in fast-paced environments and possess strong communication and interpersonal skills. With a background in laboratory or healthcare settings, you are adept at addressing client inquiries and ensuring a positive experience for patients and healthcare professionals.
What You'll Do:

• Provide courteous and professional customer service to patients, visitors, and healthcare providers.
• Respond to client inquiries regarding specimen requirements and turnaround times.
• Manage client issues related to specimen handling and transportation, documenting all follow-ups.
• Handle incoming calls efficiently, transferring requests as necessary.
• Assist with laboratory outreach activities and maintain organized clerical duties.
• Generate and distribute laboratory reports while ensuring confidentiality of patient information.
• Participate in training and continuing education opportunities.

Qualifications
What You'll Bring:

• High school diploma or equivalent; college-level education preferred.
• Minimum of two years of experience in a laboratory or healthcare-related role.
• Knowledge of medical terminology and familiarity with billing practices is a plus.
• Strong problem-solving skills and the ability to work effectively with diverse individuals.
• Basic computer proficiency and the ability to multitask in a dynamic environment.

Who we are:
Catholic Medical Center ("CMC") is a nonprofit, regional health system committed to delivering the highest quality and most advanced healthcare to patients across New Hampshire. CMC is the home of the nationally-renowned New England Heart & Vascular Institute, rated among the top cardiovascular programs in the country.
We are driven by our mission to offer health, healing, and hope to every individual who seeks our care, and we live by our values of Respect, Integrity, Compassion, and Commitment.
CMC is proud to be named to the Forbes list of America's Best-in-State Employers for two consecutive years. This prestigious award is presented by Forbes and Statista, Inc., and is based on 2.1 million employer recommendations from employees working for companies with more than 500 employees in the United States.
With our award-winning clinical programs, primary care network and dedication to community, CMC is fostering a healthier New Hampshire, every day.
Catholic Medical Center is an equal opportunity employer and we embrace diversity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, age, national origin, mental or physical disability, genetic information, veteran status, or any other status protected by federal, state, or local law.