Mass Markets - JobID: 41454 (Customer Service Representative) As an Inbound Customer Care Agent at Mass Markets, you'll: Support inbound customer service projects for a wide variety of clients; Identify customers' needs, research every issue, provide solutions, and upsell customers on new products and services; Accurately document and process customer claims in appropriate systems; Utilize knowledge base and training to accurately answer customer questions while following all required scripts, policies, and procedures...Hiring Immediately >>