AutoNation is one of the largest automotive retailers in the United States, offering innovative products, exceptional services, and comprehensive solutions, empowering our customers to make the best decisions for their needs. With a network of dealerships nationwide strengthened by a recognized brand, we offer a wide variety of new and used vehicles, customer financing, parts, and provide expert maintenance and repair services. Through DRV PNK, we have raised over $40 million for cancer-related causes, demonstrating our commitment to making a positive difference in the lives of our Associates, Customers, and the communities we serve.So what do you say? Are you ready to be part of something big?The Customer Service Concierge handles collision service needs in AutoNation Dealerships without a collision repair facility. The Customer Service Representative writes courtesy estimates, coordinates repair needs for dealership associates, and updates appropriate customers, staff with repair status of vehicles. What are the day-to-day responsibilities?Writes professional estimate on light damaged vehiclesActively asks for the sale on all estimatesUnderstands basic parameters of insurance programs e.g., DRP and non-DRPObtain all signatures, work authorizations and powers of attorneyCommunicates with each customer on the process of the vehicle repair in a timely and effective manner, as outlined in AutoNation's Customer Repair 10 Step ProcessReview all final bills, supplements and vehicles prior to customer contact for deliveryReview the completed vehicle to check quality and thoroughnessMaintains work area in an orderly and clean mannerTakes care to protect customer's vehicles during repair processWorks with other associates on daily planning and release meetingsTracks production schedule for his or her vehicle's and communicates those targets with customers and other associatesUses the highest standard in professionalism when dealing with customers, insurance representatives, vendors and associatesMaintains continual industry education to keep abreast of changes in repair requirements and product knowledgeResponsible for collection of Accounts Receivable on all insurance, wholesale account closed and commission paidWhat are the requirements for this job?High School diploma or equivalentAbility to comprehend and read instructionsBasic knowledge of vehicle repairs practicesValid in-state driver's licenseAbility to interpret work scope from vehicle estimates or work ordersAbility to operate an automobileExciting Benefits and Perks Await You:Competitive compensation and 401k matchingEnjoy a healthy work-life balance with insurance plans (health, dental, vision) and maternity benefits.Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGearAccess amazing deals and discounts through YouDecide, a website with offers from top providers and retailersJoin our DRVPNK mission to raise and donate millions of dollars to cancer research and treatment, partnering with cancer charities nationwideAutoNation is committed to creating a diverse, equitable, and inclusive environment in our workplace and the services we provide. We welcome candidates from all backgrounds who are passionate about making a positive impact. Even if you do not meet every requirement, we encourage you to apply. Join our team and help us foster a culture of belonging while contributing to our revolutionary work in the automotive industry. We value innovation, teamwork, and a commitment to making a positive impact in the world.