Summary / Job Purpose Audits, balances, and reports on the various areas of the hotel to provide accurate and m financial information on the hotel's operational performance for the day. Oversees front office, front desk operations during the overnight shift.
Responsibilities & Job Duties - Checks front office accounting records for accuracy and compiles information for the hotel's financial records
- Tracks room revenues, occupancy percentages, and other front operating statistics
- Prepares summary of cash, checks, and credit card activities, reflecting the hotels financial performance for the day.
- Posts room charges and room taxes to guest accounts. Processes guest charge vouchers and credit card vouchers.
- Verifies all account postings and balances
- Summarizes results of operations and prepares reports for management.
- duties of the front desk agent
- Performs other duties as assigned.
Requirements
Qualifications - Education, Experience, & Skills - High school diploma or equivalent
- Accounting background preferred
- Previous hotel experience desired
- Strong customer service orientation and skills
- Present a professional image, and able to communicate well with both guests and employees
- Ability to operate front office equipment and computers
- Ability to compile facts and figures
- Ability to understand principles of auditing, balancing and closing out accounts
- Ability to work a flexible schedule, including weekends and holidays.
Working Conditions Hours will vary. Position requires prolonged standing, bending, stooping, twisting, and repetitive hand and wrist motion. Works primarily in a climate-controlled setting.
Requirements The incumbent may have to lift items up to 45 lbs.