Job Description
Bilingual Customer Service Representative
PeopleReady of Bensenville, IL is now hiring Bilingual Customer Service Representative-Mandarin and Englishs! As a CSR, your primary responsibility will be to communicate with the customer and assist them with any transportation needs. As a CSR, you will do a variety of work in different industries. Must be fluent in Mandarin and English for this position.
Apply today and you could meet with our team to discuss this position as soon as tomorrow
Get hired through PeopleReady and you'll benefit from:

• Work for some of the top companies (employers) in your area
• Competitive pay and steady schedule
• Great opportunity to grow and expand your career

Pay Rate:
The pay rate for this job is $24 - $24 / hour This range is a goodfaith estimate based on factors such as relevant skills, experience, education, training, geographic location and other considerations permitted by law. An employee's pay history will not be a contributing factor where prohibited by local law. Applications are accepted on an ongoing basis unless a deadline is otherwise stated.
What you'll be doing as a Bilingual Customer Service Representative:

• Enter all new freight orders into the TMS system
• Schedule appointment via phone, email or web portal with shipping and receiving locations.
• Enter and ensure all shipment data is correct.
• Make daily check calls on all in transit freight.
• Collect necessary PODs /BOLs directly from carriers and supply documentation to accounting department.
• Manage incoming calls and emails and respond professionally and promptly.
• Research answers or solutions as needed.
• Build sustainable relationships through open and interactive communication with the customer.
• Listen and respond to customers' needs and concerns in a professional and prompt manner.
• Provide operational and sales support.
• Ability to assess situations and proactively communicate to all pertinent parties

Available shifts:
Shift timings - 1st Shift (Day)
Job requirements:

• Must be bilingual in Chinese(Mandarin) and English
• Previous customer service experience a plus but not required.
• Proficiency Microsoft Office (all programs).
• Ability to learn new software programs and portals easily.
• Have a positive attitude.
• Strong communication skills needed
• Take the extra mile to engage customers.
• High degree of creativity and intuition.
• Ability to think quickly and respond positively under pressure.
• Be self-motivated.
• Excellent problem-solving skills.
• Strong organizational skills and time management skills

Ready to take control of the way you work?
Complete our application to join the PeopleReady team today.
Employees and their eligible dependents are offered Medical/Dental/Vision insurance and short term disability, in addition to other programs (,as well as number of paid days off and/or more generous paid sick leave days). More details about our benefits can be found by copying and pasting this URL into your browser: .
TrueBlue, Inc. and its brands welcome and encourage applications from candidates with disabilities. Accommodations are available on request for candidates taking part in the selection process. If you require disability-related accommodation during the recruitment process, please contact your Recruiter or Employee Relations at or 1.800.610.8920. TrueBlue, Inc. and its brands will consult with all applicants who request disability-related accommodation during the recruitment process to ensure that the accommodation provided takes into account the applicant's individual accessibility needs.
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