If you are seeking an exciting opportunity in Hospitality offering an elevated guest experience -Our culture is driven by our care for our guests and associates alike. Our mission is to be a resort where guests love to stay and our associates love to work!
We offer a competitive pay rate and a very complete benefit package, health insurance, paid time off, retirement plan, dental insurance, vision insurance, life insurance, employee discount, employee assistant program.

• Will be required to work flexible scheduled shifts based on business needs during the overnight shift.
• Scheduling includes holidays, nights, overnights and weekends depending on hotel events and functions.

Job Requirements

• Understand the mission, vision, and goals of the hotel.
• Must be able to prioritize and work efficiently with limited supervision.
• Must be able to speak and understand the primary language(s) used in the workplace.
• Requires good communication skills, both verbal and written.
• Must be able to stand and exert well-paced mobility for up to 4 hours in length.
• Must be able to lift up to 75 lbs. on a regular and continuing basis.
• Must be able to push and pull carts and equipment weighing up to 50 lbs.
• Must be able to bend, stoop, squat and stretch to fulfill cleaning tasks.
• Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity.
• Talking and hearing occur continuously in the process of communicating with guests, supervisors and other employees.
• Strong team player, able to partner with management and other employees in a professional manner.

Job Responsibilities

• Responsible for the overnight operations of the Hotel, verifying the accuracy of guest accounts, balancing charges and revenues, as well as assisting with all aspects of guest services and safety.
• Reconcile and complete all daily front desk agents' work.
• Run find trial balance to post rooms and close day.
• Run accounts receivable reports.
• Provide next day reports for Front Office, Housekeeping, Sales, and Executive Office as required.
• Perform duties of front desk agent as assigned.
• Responsible for assisting in the direction and administration of Front Office operations in the hotel's continuing effort to deliver outstanding guest service and financial profitability.
• Handle emergency situations, ensuring the safety and security of guests and associates.
• Maintain safety standards for front office associates in accordance with company policy.
• Ability to provide professional communication with internal and external guests.
• Oversee the VIP guest process including, but not limited to, reviewing VIP reservations, and ensuring smooth check-in/check-out
• Assist with up-selling techniques to promote hotel services and facilities to maximize room occupancy and overall revenue
• Ensure team members have current knowledge of hotel products, services, facilities, events, pricing and policies and knowledge of the local area and events
• Maintain front desk office supplies and equipment while keeping the front office areas clean and organized.
• Tend to guests' complaints and questions and providing exceptional customer service.
• Carries out supervisor requests in accordance with hotel policies and standard operating procedures.
• Follow all cleanliness standards to ensure guests satisfaction.
• Follow 4 Keys service standards, standard operation procedures, and safety standards.
• Follow all appropriate policies and procedure while constantly striving to improve all standards of operations.
• Follow safety and security procedures.
• Adhere to attendance and reliability standards.
• Follow all additional duties as assigned by management.

We are an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.