At the heart of our company is our people. People from many different backgrounds with different vantage points, opinions, and experiences. We strive to continually lead with our IMPACT values and empower our employees to develop their full potential on a team that is passionate about acceptance, inclusivity, and achievement. Our employees are the driving force for the innovation, collaboration and creativity that enables our organization to deliver strategic success.
Job Summary:
The Client Services Specialist is responsible for building relationships with new and existing customers by providing exceptional customer service.
Primary Duties and Responsibilities:

• Lead customer service efforts for two sister brands via customer chat, email, and phone
• Maximize all opportunities to provide superior customer service to our customers
• Manage project timelines for custom workshops
• Work closely with the Sales Team to ensure clients' expectations are met
• Display professionalism and use courtesy when dealing with customers and co-workers
• Research and resolve complaints to ensure customer retention and satisfaction
• Accurately input data in various systems/platforms
• Actively participate in department incentive programs
• Participate in light collection calling efforts
• Understand and have general knowledge of circulation management functions
• Assist with processing returned mail
• Participate in various projects with specific deadlines

Additional Responsibilities:

• Additional duties as assigned

Critical Competencies:

• Customer Centric - Establishes and maintains effective relationships with customers, effectively aligns strategy with customer's business, anticipates customer needs and sets high standards for customer service
• Collaboration and Team Building - Builds and maintains relationships to successfully work toward common strategic goals, creates strong morale and spirit, fosters open dialogue, creates a sense of unity among team

The Individual:

• Problem solving skills, self-motivated, goal and team-oriented
• Excellent written and verbal communication skills with good telephone demeanor
• Problem-solving skills, self-motivated, goal and team-oriented
• Detail oriented and accurate with data and data entry

Qualifications:

• 1-3 years of customer service experience
• High School Diploma or equivalent

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
All external applicants must be legally eligible to immediately work in the country of hire without current or future sponsorship.
If you require an accommodation under the Americans with Disabilities Act, Section 503 of the Rehabilitation Act or similar law in order to apply for employment at Simplify Compliance, please contact our Talent Acquisition Team 1.800.727.5257, ext. 8101.
Job applicants may request to review the company's Affirmative Action plans by contacting the talent acquisition team/recruiter, Human Resources department or Chief People Officer.