Employer
Register
Sign in
Home
Search Jobs
Blogs
Career Tips
Customer Service Representative
Dex Imaging
Job Summary
Location
Plano ,TX 75086
Job Type
Contract
Visa
Any Valid Visa
Salary
PayRate
Qualification
BCA
Experience
2Years - 10Years
Posted
27 Nov 2024
Share
Job Description
Description
JOB SUMMARY
The Tier 1 Customer Service Representative is responsible for providing effective customer service for all internal and external customers by using excellent, in-depth knowledge of company products as well as communicating effectively with team members within the customer service department.
This position talks to customers and records information into computer and ensures great customer service by performing the following duties.
ESSENTIAL DUTIES AND RESPONSIBILITIES
•Talks with customers by phone or email and receives orders for supplies and services
•Provides timely and accurate information for incoming customer order status and product knowledge requests
•Processes customer orders/changes/returns according to established department policies and procedures.
•Works closely with the credit department to resolve credit hold situations
•Performs problem Solving when needed
•Helps customers with billing or service concerns
•Provides timely feedback to the company regarding service failures or customer concerns
MANAGEMENT AND SUPERVISORY RESPONSIBILITY
•Typically reports to a Call Center Supervisor
JOB QUALIFICATIONS
KNOWLEDGE REQUIREMENTS
•To perform this job successfully, an individual should have some telephone experience.
•Completes additional tasks and assignments as requested by Tier 1 Call Center Manager.
EDUCATION AND EXPERIENCE REQUIREMENTS
•High School Diploma or Equivalent
•Call Center experience a plus
WORKING CONDITIONS
•Regular business hours. Some additional hours may be required.
•Travel requirements: Domestic: Up to 20%
•Climate controlled office environment during normal business hours.
Other Smiliar Jobs
Part time REMOTE Customer Service Representative
Cleveland, OH
2 Days ago
Warehouse Team Lead
Birmingham, AL
2 Days ago
Customer Service Representative
Honolulu, HI
1 Days ago
Customer Service Representative
Mililani Town, HI
1 Days ago
Customer Service Representative
Waimanalo, HI
1 Days ago
Customer Service Representative
Honolulu, HI
1 Days ago
Customer Service Representative
Honolulu, HI
1 Days ago
Customer Service Representative
Laie, HI
1 Days ago
Customer Service Representative
Honolulu, HI
1 Days ago
Customer Service Representative
Honolulu, HI
1 Days ago
Customer Service Representative
Kaneohe, HI
1 Days ago
Customer Service Representative
Honolulu, HI
1 Days ago
Customer Service Representative
Honolulu, HI
1 Days ago
Customer Service Representative
Honolulu, HI
1 Days ago
Customer Service Representative
Waianae, HI
1 Days ago