Mass Markets - Full_Time (Customer Service Representative) As a Bank Customer Care Agent at Mass Markets, you'll: Handle inbound customer calls in a courteous, timely, and professional manner, including email and live chat; Listen to customers, understand their needs, and resolve customer issues; Escalate customer issues to the appropriate staff and managerial for resolution as needed; Ensure first call resolution through problems solving and effective call handling; Create and maintain customer CRM records with accurate call details...Hiring Immediately >>