Location: US Based Applicants only

Time Zones: GMT, PT, CST

The Client Support Specialist is responsible for providing first-class customer service to our clients via phone, email, and other channels. This role requires the ability to troubleshoot and solve technical issues while delivering excellent service in a timely manner. The ideal candidate has strong problem-solving and communication skills to ensure our clients needs are met. Supports the Director and Manager of Inventory through a variety of tasks related to organization and communication.

Responsibilities include but not limited to:

+ Answer and direct phone calls.

+ Informing customers about specialized product functionalities and features.

+ Create and solve inventory support tickets promptly in the company CRM system.

+ Contribute to team effort by accomplishing related results as needed.

+ Problem solves SaaS Technical Support issues i.e. updating databases, and data feeds.

+ Work as a team providing interdepartmental communication, and communicating with other 3rd party vendors to troubleshoot issues

+ Ability to communicate and work together with team members within this and other departments to solve problems.

Requirements:

+ Excellent time management skills and ability to multitask and prioritize work

+ Attention to detail and problem-solving skills

+ Excellent written and verbal communication skills

+ Strong organizational and planning skills

+ Punctuality, attendance, and accountability in a remote environment

+ Rotating Saturday schedule, occasional Holiday/Weekend Coverage as requested

Employee Benefits (after a waiting period):

+ Medical, Dental, Vision

+ 401K with company match

+ 10 Paid Holidays

+ PTO and Vacation time off

Duties, responsibilities, and activities may change, or new ones may be assigned at any time, with or without notice.

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