Overview:

Key responsibilities will be assisting customer service team with needs including managing customer queries and complaints. Daily entry of sales orders while ensuring customer order matches what was quoted. Entering credits as needed. Assist in multiple departments with record detention and other tasks as needed. Individual must be highly versatile, driven, energetic, a self-starter and have problem solving skills.

PTI is an ISO Certified innovative foam manufacturer and designer of custom engineered foam extrusions for packaging, mattresses, furniture, recreational, toys, fitness products, and pipe insulation for HVAC and plumbing industries. PTI utilizes cutting edge technology to create unique foam shapes and formulations. We pride ourselves on adapting to your business needs all while having the fastest concept to product turnaround times in the industry.

PTI is a business unit of HSM, headquartered in Hickory, NC since 1944. Our commitment to excellence goes far beyond our products and processes; it is centered on the people who make it all possible. If you're interested in learning more about our company culture, as well as the benefits we offer our employees, please visit our website or social media pages.

• Provides customers with accurate information regarding pricing, order minimums, and product characteristics. Assist in the sample process and maintain records of samples sent.
• Communicate with Customers via phone, email, virtual meetings and email. This could include working with managers across numerous departments.
• Receives and processes incoming sales orders via all sources such as fax, incoming mail, customer portals and e-mail.
• Obtains and confirms current pricing for new sales orders from sales via current quote or system price files.
• Communicates to customer any conditions that affect fulfillment of customer orders; i.e. scheduling changes, material availability, pricing, shipping.
• Works closely with internal personnel, production, quality, shipping, and management regarding customer needs.
• Maintains customer files including, sales order and quote for each file within a commonly accepted filing system.
• Works with shipping on documentation, and shipping priorities.
• Ensure all invoices are thoroughly processed through the system, researches discrepancies, verifies and issues credits.

• Customer service experience in a manufacturing setting preferred.
• Strong attention to detail.
• Strong organizational skills.
• Data management experience.
• A strong candidate will have excellent skills in the areas of communication (both written and verbal), organization (physical and electronic), collaboration and interpersonal interactions.
• Excellent computer and typing skills.
• Advanced in Microsoft applications.
• Excellent math skills.
• Email etiquette.

As a Customer Service Admin at HSM, youll enjoy:

• 401k Contribution Match up to 4% (100% Vested from Day 1), 9 paid holidays, 128 hours of Vacation (Prorated after 480 hours), Affordable Total Package Benefits offerings for you and your family, On-Site No-Cost Medical Clinics for you and Covered Dependents, Teladoc 24/7 ($0 copay), Global Healthcare and Tuition Reimbursement & Professional Development Assistance.

At HSM Solutions our culture is built on a foundation of teamwork, innovation, and celebrating our successes together as a team. We provide our employees with the tools and resources they need to achieve their goals and to make a meaningful impact on our customers, our company, and our communities. If you're looking for a place that's not just a job, but a spot where you can grow and make a real impact, then HSM Solutions is the place for you.

If you would like to apply for a position, please visit our career site at for a prompt response from our recruitment team. If you have any questions or would like to follow up on your application, please don't hesitate to contact us at

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HSM prohibits discrimination based on any protected status, workplace harassment/bullying, and retaliation for filing a complaint or providing information related to a complaint. HSM provides equal employment opportunity to all employees and applicants without regard to an individual's protected status: race/ethnicity, color, national origin, ancestry, sex/gender, gender identity/expression, sexual orientation,
marital/parental status, pregnancy/childbirth or related conditions, religion, creed, age, disability, genetic information, veteran status, or any other protected status.