Company Description
Job Description
We are seeking an enthusiastic and customer-focused Customer Service Agent to join our team in Boston, United States. As a Customer Service Agent, you will be the face of our company, providing exceptional support and assistance to our valued customers. Your role will be crucial in ensuring customer satisfaction and maintaining our reputation for excellence.
Hourly rate $21.75

• Greet and assist customers in a friendly and professional manner
• Respond to customer inquiries via phone, email, and in-person interactions
• Process customer transactions, orders, and requests efficiently and accurately
• Identify and resolve customer issues and complaints in a timely manner
• Maintain up-to-date knowledge of company products, services, and policies
• Collaborate with team members to ensure smooth customer service operations
• Document customer interactions and maintain accurate records
• Provide product information and recommendations to customers
• Handle customer feedback and escalate issues when necessary
• Contribute to improving customer service processes and procedures

Qualifications

• High school diploma or GED required
• Minimum of 1 year of customer service experience
• Excellent verbal and written communication skills
• Strong problem-solving abilities and attention to detail
• Proficiency in basic computer skills and Microsoft Office applications
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously
• Flexible availability to work various shifts, including days and evenings
• Valid driver's license with a clean driving record
• Willingness to wear a company uniform
• Exceptional interpersonal skills and a positive, customer-focused attitude
• Ability to remain calm and professional in challenging situations
• Strong organizational skills and time management abilities
• Adaptability to changing work conditions and customer needs
• Additional languages are a plus

Additional Information
About the department:
As a mobility service provider, our Branches & Operations division is the point of contact with our customers: whether by phone, app or directly in our SIXT branches. This means: premium service directly to the customer, advice and sales in exchange and responsibility for the rental process of our premium fleet. As part of a team, it is easier to explain our products, find the best solution for the customer and manage the day-to-day business.
About us:
We are a leading global mobility service provider with sales of €3.07 billion and around 9,000 employees worldwide. Our mobility platform ONE combines our products SIXT rent (car rental), SIXT share (car sharing), SIXT ride (cab, driver and chauffeur services), SIXT+ (car subscription) and gives our customers access to our fleet of 222,000 vehicles, the services of 1,500 cooperation partners and around 1.5 million drivers worldwide. Together with our franchise partners, we are present in more than 110 countries at 2,098 rental stations. At SIXT, a first-class customer experience and outstanding customer service are our top priorities. We focus on true entrepreneurship and long-term stability and align our corporate strategy with foresight. Want to take off with us and revolutionize the world of mobility? Apply now!