Administration
Maintain standards of quality guest service.
2. Support
Achieve budgeted revenues and expenses and maximize profitability related to the guest services department.
Develop short- and long-term financial and operational plans for the guest service department that relate to
the overall objectives of the hotel.
Maintains proper supervision over all aspects of operations up to but not limited to Engineering,
Housekeeping and F&B.
Oversees all problem resolution matters in the absence of GM.
Increase level of guest satisfaction by delivery of an exceptional product through employee development.
Manage the reservation function to maintain the highest possible room occupancy and average daily rate
through suggestive selling by associates.
Maintain and correct procedures for credit control, financial transactions, security of financial assets, and guest
security.
Respond and resolve guest requests, complaints, or questions in a courteous and timely manner.
Ability to accurately use various office and accounting software.
20%
Must have comprehensive knowledge of the English language to effectively communicate with guests,
associates, and vendors.
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Ability to assist with the design and preparation of statistical reports and presentations as needed.
Ability to accurately report information.
Ability to assist with various office tasks as needed.
Ability to scrupulously follow all StepStone and hotel policies and procedures.
Attend required meetings.
Requirements
These are required of every associate.
Minimum lifting of 20 pounds.
Pushing, bending, stooping, upward reaching, manual dexterity.
Hearing, writing, typing.
Minimum pulling of 20 pounds.
Other duties may be assigned.
Additional responsibilities specific to you are:
Must have a comprehensive knowledge of all hotel departments and functions.
Must have a comprehensive knowledge applicable Federal, state, and local health, safety, and legal regulations.
Must have exceptional mathematical and computer skills.
High school education and relevant training and experience required. Additional education preferred.
Ability to timely obtain any required licenses or certificates.
CPR training required; first aid training preferred.
Additional language ability preferred.