Client Service Coordinator - Veterinary - San Francisco
Who we are:
SAGE San Francisco holds a deep appreciation for animals, fueled by sincere love and admiration for their extraordinary nature. Our devotion is directed towards pets and their families, delivering utmost care with kindness and profound respect. Rooted in scientific knowledge, we thrive on continuous learning, embracing innovative problem-solving and exceptional expertise.
We form a community of experienced, board-certified veterinary professionals who provide unparalleled emergency and specialty care. Expertise, compassion, and collaboration drive everything we do - ensuring the best possible outcome for pets and pet parents. We see ourselves as vital contributors, playing a role in communities, the environment, and sustainability while carrying out our mission.
We are looking for a new Client Service Coordinator at our San Franciscohospital!
About the job:
As a veterinary Client Service Coordinator , some of the duties you will be responsible for include:

• Client Interaction: Welcome and assist clients and their pets, providing a positive and helpful experience.
• Appointment Management: Schedule appointments, coordinate procedures, and manage the clinic's calendar.
• Communication: Answer phones, respond to emails, and provide information about services.
• Record Keeping: Maintain accurate client and patient records, ensuring confidentiality.
• Check-In/Out: Process client paperwork, verify information, and handle payments during visits.
• Billing: Calculate fees, process payments, and assist with invoicing as needed.
• Client Education: Offer pet care information and answer general questions.
• Facility Maintenance: Keep reception area organized and comfortable for clients and pets.
• Team Collaboration: Communicate with veterinary staff to ensure smooth operations.
• Emergency Response: Handle emergencies calmly, directing clients appropriately.
• Problem Solving: Address client concerns and conflicts, escalating when necessary.

The compensation for this role falls between $22 - $26 hourly.
Basic required qualifications:

• High school diploma
• 1+ years of customer service experience - veterinary hospital experience strongly preferred
• 1+ years of hospitality experience (e.g., creating a friendly and receptive environment for clients)
• Competent computer skills including reliable and consistent ability to enter data into medical records
• Effective working knowledge of MS-Office Suite (Word, Excel, Outlook)
• Type 45+ wpm and use 10-key calculator

Work Schedule:

• Full time
• Schedule to be determined

Who you are:
If the following sounds like you, apply today!

• Exceptional customer service and communication abilities
• Genuine love for animals and a welcoming demeanor
• Strong organizational skills and the ability to multitask effectively
• Empathy, compassion, and the ability to provide reassurance to worried pet owners
• Quick problem-solving skills to handle unexpected situations
• Professionalism in appearance, attitude, and communication
• Basic computer skills and the willingness to learn veterinary software
• Adaptability to a fast-paced and dynamic environment
• Discretion and commitment to maintaining client and patient confidentiality

If you have prior experience in veterinary medicine, we encourage you to apply today!
Ethos Veterinary Health is at the forefront of innovation and world-class medicine. As the premier network of over 140 specialty and emergency hospitals across North America, Ethos brings together a dedicated community of more than 1,500 specialized doctors providing care for nearly 2 million pets annually. The integrated and collaborative network of veterinary professionals utilize state-of-the-art technology and a scientific, evidence-based approach to deliver compassionate, unparalleled care and rewarding careers. Committed to revolutionizing veterinary medicine, Ethos sets the standard in veterinary excellence. Discover more at EthosVet.com.
Ethos Veterinary Health offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees. The team can provide more information about compensation and benefits for your specific location during the process. For positions based in Colorado, Ethos provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act.
Ethos is an Equal Opportunity Employer. Ethos does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided based on qualifications, competence, merit, and business need.