Job Title: Customer Service Representative
Location: 46 Main Street, Worcester County, Worcester, MA 01608
Training period - 15days
Work days - Mon to Fri
Onsite Operation Hours: M-F, 9:00 am - 5:00 pm EST
client is looking for CSR agent who can speak good English or Bilingual in Spanish
Description:
Intelligent Citizen Services Onsite Contact Center Agent
The Intelligent Citizen Services Associate will leverage customer service skills, problem solving, and attention to detail to deliver a positive customer experience.
The right candidate will enjoy building relationships with customers, adapt quickly to change, and demonstrate grit that will inspire others to strive for superior results.
Job Responsibilities
•Interact face to face live with walk in clients
•Research and resolve member questions and issues using multiple online tools and systems
•Track and monitor the status for open request using multiple online tools and systems
•Document all work including completed tasks and notes in an online CRM tool
•Review and analyze member paperwork, forms, and activity within multiple online tools and systems
•Conduct outreach via phone and online to client members to gather additional information or provide issue resolution status
•Collaborate with internal teams to research and resolve issues for client
•Collaborate with external third-party teams to resolve issues for client
•Answer member questions as needed
•Answer incoming phone calls, chats, and/or emails Basic Qualifications (Required Credentials)
•2 years of Customer Service experience
•High School Diploma or GED
•Proficiency with computers: Experience using the internet, email via Outlook, etc.
•Listening, verbal, and written communication experience
•Microsoft Office (Excel, Word, Outlook, and Teams) experience Preferred Qualifications (NOT Required Credentials)
Indotronix is an Equal Opportunity Employer