Client Experience Specialist - Private Sector - BlueTeam
***This position is onsite in Boca Raton, FL***
We are...
BlueTeam is a U.S. based service provides remediation, reconstruction, and roofing services on a national basis for commercial properties. The Company's core business is providing cleanup and mitigation work for problems such as fire damage, roof leaks, pipe bursts, mold, aging system failures, and, of course, post-disaster remediation resulting from severe weather. The company strictly services commercial industry sectors such as hospitality, senior housing, health care, commercial offices, municipalities, multifamily living, and institutional markets.
Join the exciting BlueTeam !
The Client Services Specialist at BlueTeam plays a crucial role in establishing and maintaining strong client relationships. This position is responsible for proactively engaging with clients to ensure that they think of BlueTeam as their go-to option for restoration, construction, and roofing needs. The Client Services Specialist will also actively monitor and communicate potential risks to clients' properties or staff and assist in onboarding new clients.
What you'll do....
Customer Advocacy and Communication :

• Serve as the primary point of contact for clients, ensuring timely updates and addressing concerns throughout the project lifecycle.
• Collaborate with internal teams to ensure customer needs and expectations are met, proactively communicating any project changes or issues.
• Represent the customer's perspective during internal meetings and decision-making processes.
• Be in communication during the projects with multiple stakeholders, from the corporate level client, regional level and the local property.
• Create a cadence of touch points to the local property to identify quality of services throughout the lifecycle of the project.

Project Coordination :

• Monitor project timelines and milestones, ensuring proactive communication of progress to clients.
• Facilitate seamless handoffs between sales, operations, and billing teams, ensuring a unified customer experience.

Training and Support:

• Conduct client onboarding and training sessions to ensure understanding of services, processes, and systems.
• Create and update customer resources, such as user guides, FAQs, and training materials.

Invoice Management:

• Assist in the collection of open invoices, working closely with the accounts receivable team to resolve billing issues.
• Communicate with clients regarding payment timelines and resolve any concerns related to invoices or services provided.

Customer Feedback and Continuous Improvement:

• Gather and analyze customer feedback, providing actionable insights to improve services and processes
• Track Customer Satisfaction through utilization and follow up on Customer Survey post project.
• Build and aggregate both internal metrics for staff performance and external reporting for client success reporting on quarterly, semi-annual, and annual perspective.
• Develop and implement strategies to enhance the overall client experience.

What you'll need...

• Education and Experience:
  • Bachelor's degree in business administration, communications, construction management or related field
  • 3+ years of experience in a customer-facing role, ideally within the construction industry
• Qualifications:
  • Strong proficiency in office software and tools (e.g., Microsoft Office Suite
  • Excellent communication, organizational and time management skills
  • Strong knowledge of commercial construction practices, materials, and methods.
  • Problem-solving mindset with a proactive approach to identifying and resolving client concerns.
  • Familiarity with CRM systems and project management tools.
  • Basic understanding of invoicing and accounts receivable processes.
  • Ability to multitask and prioritize effectively in a fast-paced environment
  • Fluent in English, Spanish a plus

What you'll get in return...

• Competitive Salary.
• Full range of Benefits including Medical, Dental, Vision, Short Term Disability (STD), Long Term Disability (LTD), Supplemental and Voluntary Life Insurance, 401(K) with Employer Match and Paid Time Off (PTO).

About Blue Team:
BlueTeam's Mission is to cultivate and maintain mutually beneficial relationships with our clients. In order to accomplish that mission, BlueTeam strives to be mindful, respectful and understanding of our clients and their business needs.
Becoming valuable partners with our clients starts with building the best team possible: recruiting top talent, training them, supporting them, listening to them, and empowering them to help our clients solve their restoration, construction and roofing needs. BlueTeam is not just a "team" but a family based on our core values: integrity, transparency, and accountability.
We believe that with quality people and teamwork, we will achieve our goals of being a successful and well-structured profitable organization that will treat our clients fairly and with mutual respect, while recognizing our staff for their efforts and contributions.
BlueTeam is an Equal Opportunity Employer.