FourWebGroup is a full service digital media company specializing in content creation and media management located in Wayne, NJ.

The Customer Service/Office Assistant will provide exceptional client support while managing administrative tasks to ensure the smooth operation of our social media marketing company. This role requires strong organizational skills, a client-first mindset, proficiency in technology, and the ability to assist the team with various office needs while maintaining excellent communication and a positive attitude.

Key Responsibilities:

• Client Support: Serve as the first point of contact for client requests, ensuring all inquiries are addressed promptly and thoroughly.
• Office Assistance: Provide support to team members by handling administrative tasks and assisting with various office needs.
• Meeting Coordination: Schedule and send meeting invites, attend video calls, and take detailed notes to ensure follow-ups are seamless.
• Communication: Exhibit excellent verbal and written communication skills, maintain a pleasant demeanor, and ensure a high level of customer service at all times.
• Organizational Excellence: Stay on top of tasks with exceptional attention to detail and maintain high levels of organization in all aspects of work.
• Social Media Understanding: Have a basic understanding of social media platforms to effectively support the teams marketing efforts.
• Technology Proficiency: Utilize tools like Google Drive, Mac computers, iPhones, and email platforms with ease and efficiency.
• Team Collaboration: Work as a team player, assisting wherever needed, and contribute to a positive and productive office environment.

?Qualifications:

• Exceptional organizational skills and attention to detail.
• Strong customer service skills with a client-first mentality.
• Proficient in using technology, including Mac computers, iPhones, Google Drive, and email platforms.
• Great verbal and written communication skills, including fast and accurate typing.
• Tech-savvy with the ability to adapt quickly to new tools and software.
• A team player with a proactive and positive attitude.
• Ability to multi-task and prioritize in a fast-paced environment.