You will own a portfolio of Small and Medium Enterprises in the Retail and Lifestyle vertical with which Maersk is looking to increase our share of the wallet and expand the product portfolio beyond the ocean product to L&S products while ensuring we deliver our financial targets.
In addition, you will be an important partner to the US Retail & Lifestyle Sales Account Managers and Customer Experience peers to identify customer supply chain needs and develop solutions.
Senior Customer Experience Partner
US - Charlotte (Hybrid position requiring two days in the office each week)
We Offer:
Maersk is a global leader in integrated logistics and have been industry pioneers for over a century. Through innovation and transformation we are redefining the boundaries of possibility, continuously setting new standards for efficiency, sustainability, and excellence.
At Maersk, we believe in the power of diversity, collaboration, and continuous learning and we work hard to ensure that the people in our organisation reflect and understand the customers we exist to serve.
With over 100,000 employees across 130 countries, we work together to shape the future of global trade and logistics.
Join us as we harness cutting-edge technologies and unlock opportunities on a global scale. Together, let's sail towards a brighter, more sustainable future with Maersk.
The opportunity:
As a Senior Customer Experience Partner, you will manage a portfolio of Small and Medium Enterprises in the Retail and Lifestyle vertical, aiming to grow Maersk's share of the wallet and expand the product portfolio beyond ocean services to include L&S products. You will collaborate with US Retail & Lifestyle Sales Account Managers and Customer Experience peers to identify customer supply chain needs and develop tailored solutions. Your success will be measured by achieving financial targets and delivering exceptional customer experiences.
Key Responsibilities:

• Manage customer accounts and serve as primary point of contact.
• Build strong relationships with customers and improve their experience.
• Proactively monitor cargo and handle reporting/service requests.
• Collaborate with internal/external stakeholders and global CX teams.
• Seek continuous improvement opportunities and upsell products.
• Maintain positive customer experience and collaborate with sales teams.

We are looking for:

• Bachelor's degree or equivalent experience in transportation/supply chain or related field.
• Minimum of 3 years of professional experience in transportation/supply chain.
• Familiarity with processes and procedures for Ocean.
• Excellent communication, interpersonal, and stakeholder management skills.
• Strong problem-solving, persuasion, and collaboration skills.
• Self-driven and organized, with strong time management abilities.
• Fluency in Spanish and sales experience are preferred.

Company Benefits:
Medical
Dental
Vision
401k + Company Match
Employee Assistance Program
Paid Time Off
Flexible Work Schedules (when possible)
And more!
Pay Range: $60,000-$70,000*
*The above stated pay range is the anticipated starting salary range for the position. The Company may adjust this range in light of prevailing market conditions and other factors such as location. The Company will work directly with the selected candidate(s) on the final starting salary in accordance with all applicable laws.
Notice to applicants applying to positions in the United States
You must be authorized to work for any employer in the U.S.
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