Customer Service Representative II Duration: 6+ Months contract with possibility of extension or FTE
Location: Ashburn Virginia, 20147
Work hours: Standard hour shift M-F
Job Description: Duties: - Enter and check orders.
- Handle customer phone calls and emails.
- Handle quotes and issues and update RMA's.
- Post sales and quotes follow up.
- Run reports as assigned.
- Manage accounts and relationships within a territory with designated Regional Manager to increase sales growth and revenue.
- Engage daily with Regional Manager to prioritize and plan workflow, tasks and activities.
- Update relevant customer, account and opportunity information through various databases.
- Perform customer needs analysis and recommends options based on those needs.
- Support ISO quality system, quality policy and continuous improvement efforts.
- Understand competitive landscape and accurately communicates company differentiators and value.
- Responsible for helping train new employees as assigned by supervisor.
- Responsible for contributing to a positive and productive work environment.
- Other Duties as assigned.
Skills: - 1-3 years of experience.
- Minimum of 1 year sales experience preferred.
- Excellent communication skills, both written and verbal.
- Excellent customer service skills.
- Excellent organizational, analytical and interpersonal skills.
- Detail-oriented.
- Ability to work and multi-task in a fast-paced environment.
- Previous customer service or technical experience preferred.
Education: - Associates or equivalent experience
Skills required: - Sales experience
- Customer service representative
- Customer service
- Excellent customer service skills
- Detail-oriented
Additional skills: - Quality system
- Retail sales
- ISO
- Workflow
- Manage accounts
- Excellent written and verbal communication skills
- Customer service oriented