Title: Intake Care Senior Representative
Location: Fully Remote
Schedule: TBD
Training: TBD
Initial Assignment Length: 4 months contract with possibility for extension/conversion based on performance, attendance and business need.
Pay Range : Up to $21 per Hour
Benefits: Paid weekly, health, dental + vision insurance available!
A global health insurance provider whose mission is to improve the health, well-being, and peace of mind of those the company serves. Become a part of this ever-growing, deeply caring, and collaborative healthcare industry leader today!
Overview:
The Medicare Population Health HRA Care Navigator is responsible for outreaching to *** Healthcare Medicare customers to screen health, lifestyle, care coordination needs and engage them in internal Population Health programs.
Job related functions include telephonic customer outreach to complete health screenings, educating customers on available benefits, coordinating with internal teams to ensure timely hand-off to appropriate care teams, and maintaining documentation for regulatory review. The HRA Navigator must ensure all necessary information is collected, reviewed, and processed according to established policies.
Potential activities that may occur during telephonic customer interaction will vary, but may include:

• Completing telephonic HRA's or processing incoming mailed or faxed HRA's
• Assisting with the scheduling of medical appointments
• Connecting customers to case management and community resources
• Addressing gaps in care and educating customer on having an annual face to face visit with their provider.
• Educating customers on plan benefits
• Routing customer referrals to appropriate care management team based on identified needs.
• Escalating customer concerns or issues appropriately

Requirements:

• Possesses strong written and verbal communication skills with a focus on top- quality customer service and health care coordination.
• Empathetic attitude with ability to offer emotional
• Experience and knowledge of multiple aspects of the health care
• Excellent listening skills
• Helps customers identify problems or barriers and navigate health care
• Passion for the proper care and well-being of customers
• Proficient in computer application skills and navigation, including email (Outlook), spreadsheets (Excel), Word processing, and data input, including ability to utilize dual monitors.
• Works well in a team approach with strong interpersonal skills
• Ability to handle multiple tasks, set priorities and develop action Detail oriented.
• Knowledge of regulatory requirements with emphasis on Medicare

Education:

• High school diploma, college degree preferred or equivalent managed care
• 1+ years' experience in managed care or related work in Health Services with emphasis on population management preferred.
• 1+ years' experience with processes that involve telephone contact and process management preferred.