Job Title : Customer Service Assistant
Location : San Antonio, TX
Reports to : Customer Service Manager
Job Overview :
We are seeking a friendly, professional, and proactive Customer Service Assistant to join our team. The ideal candidate will provide exceptional customer service by assisting customers with their inquiries, resolving issues, and ensuring a smooth experience. This role is an excellent opportunity for someone who enjoys interacting with people and delivering high-quality service in a dynamic, fast-paced environment.
Key Responsibilities :

• Resolve customer issues, complaints, and inquiries in a timely and professional manner.
• Process customer orders, returns, and exchanges in accordance with company policies.
• Maintain and update customer records in the company database.
• Provide product and service information to customers, explaining features, benefits, and availability.
• Assist with troubleshooting product or service-related issues.
• Maintain a positive and professional image of the company at all times.
• Handle customer complaints, feedback, and escalations appropriately, ensuring customer satisfaction.
• Ensure all customer communications are documented in the appropriate systems for future reference.
• Perform administrative tasks such as filing, maintaining inventory of service materials, and preparing reports as needed.

• High school diploma or equivalent; further education or certifications in customer service or related fields is a plus.
• Excellent communication skills (both written and verbal).
• Strong problem-solving abilities and attention to detail.
• Ability to remain calm and professional under pressure.
• Proficient in Microsoft Office Suite and customer service software.
• Ability to work independently and as part of a team.