The role of Customer Service Representative requires someone who pays attention to detail and understands basic processes involving quotes and invoicing. Previous experience within other areas of shipping would be an advantage, but being able to demonstrate good communication skills, being able to work within a team and an understanding of commercial enterprise are also key qualifications.
What You'll Do

• Respond to customers' and/or shippers' questions or in some cases complaints
• Provide routing information and issuing shipping instructions to ensure deliveries arrive on time and to their correct location. Work with Carriers / Customers on Reconsignment & Redelivery requests.
• At times assist with Freight Damage & Equipment / Parts Returns.
• Prepare quotes for customers, which will involve examining products or materials to estimate quantities or weight and type of container required for storage or transport.
• Other Customer Service duties including but not limited to: Answering sales calls, preparing quotes, and order entry.

What You'll Bring

• High school diploma required, advanced education preferred; experience working in a customer-focused role.
• Excellent communication skills both written and verbal; able to present information in a clear and concise manner.
• Excellent interpersonal skills are essential.
• Knowledge with computer packages such as Microsoft Word, Excel, PowerPoint.
• Strong attention to detail is required.

Working Conditions
The Customer Service Representative primarily works in an office environment, however, may occasionally be required to perform duties in a manufacturing and/or warehouse setting. Proper safety training and Personal Protective Equipment (PPE) will be provided. Reasonable accommodations may be made for individuals with disabilities to perform the essential functions of the position.
Founded in 1955 and headquartered in Salem, New Hampshire, Standex is a growing global ~$800 million, ~$1 Billion publicly-traded, diversified manufacturing company operating in five segments: Engraving, Electronics, Engineering Technologies, Hydraulics and Food Service Equipment. The company's market-leading businesses are recognized for delivering high quality technical solutions to customers. With over 5,000 employees worldwide Standex leverages the combined strengths of its businesses to deliver profitable growth in current markets and expansion into new geographical and vertical markets. Standex has a unique culture where employees can make a difference by living our core values of accountability, innovation, integrity and teamwork to deliver on our promises to customers, shareholders, and communities.
In today's busy world, we crave convenience. That's why Federal Industries is dedicated to making life more efficient.
We believe that everyone deserves access to high-quality, fresh food. Our custom displays and merchandisers help make that possible. They are designed to solve the toughest challenges faced by gourmet food purveyors, convenience stores and schools.
Equal Opportunity Employer. We consider candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status