Job Title: Customer Service Representative
Position Overview: As a Customer Service Representative, you'll be the first point of contact for our valued customers. You'll play a vital role in ensuring their inquiries are addressed promptly and their concerns are resolved efficiently, all while providing the highest level of service.
Responsibilities:
Respond to customer inquiries via phone, email, and chat in a professional and courteous manner.
Provide accurate information about our products/services and assist customers with placing orders, processing returns, and resolving issues.
Document customer interactions, inquiries, and actions taken in our CRM system.
Collaborate with other departments to escalate complex issues and ensure timely resolution.
Identify opportunities to promote additional products or services to meet customer needs.
Uphold company policies and procedures, as well as industry regulations, to maintain compliance.
Contribute to a positive team environment through collaboration, feedback, and continuous improvement.
Qualifications:
Excellent communication skills, both verbal and written.
Strong problem-solving abilities and a customer-focused mindset.
Ability to multitask and work efficiently in a fast-paced environment.
Proficiency with CRM software and Microsoft Office suite.
Previous experience in customer service or a related field is preferred but not required.
High school diploma or equivalent; additional education or certifications are a plus.
Benefits:
Competitive salary
Health insurance
Retirement savings plan
Paid time off
Training and development opportunities
Employee discounts on our products/services
$50,000 - $60,000 a year