SUMMARY:
Responsible for providing consistent, courteous service to all hotel guests, ensuring an optimal level of guest service and satisfaction is achieved and maintained.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:

• Maintains a working knowledge of the property, as well as special events on and near property, in order to advise guests of same, whenever possible.
• Responds to guests' requests or inquiries courteously and promptly.
• Prepares and distributes management reports to hotel administration and the Finance Department.
• Audits all guest records, verifies credit card approval.
• Posts room and tax charges to guest accounts.
• Assists with duties related to housekeeping and front desk.

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position.They are not intended to be an exhaustive list of all duties, responsibilities, and skills required of personnel so classified.
Promotes the following within the department and among all employees:

• Creates an atmosphere of fun for all casino guests.
• Encourages mutual respect, dignity and integrity with all employees, by setting positive examples at all times.

QUALIFICATION REQUIREMENTS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and/or EXPERIENCE:
High school diploma or general education degree (GED) preferred.Some college education in hotel management or basic accounting preferred.Minimum of one-year accounting or audit experience required. Previous hotel/motel experience preferred.
Proficient accuracy in Basic Computer Literacy required.
SPECIAL QUALIFICATIONS:
Must possess effective communication and organizational skills.Must be able to maintain a professional, positive demeanor in stressful situations, remaining polite to the guests at all times.
This position requires a Level 4 Gaming License.
LANGUAGE SKILLS:
Ability to read, analyze, and interpret documents, such as safety rules, operating and maintenance instructions and procedure manuals.Some analytical ability is required in order to summarize data for reports and find solutions to various administrative problems.Ability to write routine reports and correspondence.
MATHEMATICAL SKILLS:
Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals.Ability to prepare and interpret graphs.
REASONING ABILITY:
Ability to apply common sense reasoning to a variety of situations.
PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to talk or hear.The employee is also regularly required to stand, walk, sit, and use hands to finger, handle, or feel objects, tools or controls.The employee is occasionally required to reach with hands and arms, and to sit, climb or balance, and stoop, kneel, crouch or crawl.
Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
WORK ENVIRONMENT:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually moderate.A casino environment is typically smoky.