Description
We are excited to welcome dedicated professionals who have a strong background in customer service and a genuine desire to provide exceptional support to both prospective and existing clients.
As an Account Services Specialist, you will play a key role in helping potential clients understand the advantages of our programs and guide them in selecting the best plan upgrades. Your responsibilities will also include delivering exceptional service to our current clients by addressing their billing questions, updating benefit packages, and offering valuable recommendations. The ideal candidate will have experience in customer service or sales, along with strong communication skills. You will be responsible for managing client relationships to ensure their satisfaction, fostering open communication, and contributing to our ongoing progress.
What We Offer:

• Flexible Remote Work: Enjoy the convenience of working from home, with occasional in-person meetings.
• Thorough Training: Receive comprehensive training designed to equip you for success in your role.
• Career Advancement: Take advantage of opportunities for rapid growth within the organization.
• Collaborative Environment: Work in a supportive and positive team setting.
• Performance-Based Bonuses: Earn additional income based on your achievements.

Responsibilities
•Conduct outbound calls to assess customer needs and provide tailored solutions
•Deliver outstanding customer service while building strong, trusting relationships with clients
•Manage customer accounts with precision and attention to detail
•Handle incoming inquiries regarding products, services, and general concerns
•Follow up on customer interactions to ensure satisfaction and resolve issues effectively
•Update customer accounts with the latest information as needed
•Collaborate with team leads to stay informed about new services and initiatives
Qualifications
•Previous experience in customer service
•Valid identification
•Access to a laptop and/or iPad
•High-speed internet connection
•A quiet workspace conducive to productive work
•Strong active listening, interpersonal, and communication skills
•High school diploma, GED, or equivalent