Position Summary Sovah Health is looking for the ideal candidate who will be responsible for timely and accurate pre-registration and insurance verification. The Pre-registration Registrar will use a variety of the Hospital’s patient information related systems, assesses each case related concern and resolves issues with regards to appointments, financial matters, and clearance for Radiology and other Outpatient services. Shares information with appropriate personnel to ensure the smooth processing of patients’ appointments and information. Smiles and provides caring customer service. · Ensures procedures are scheduled for the required services including any necessary changes to appointments based on patient request. · Contacts patients to collect demographic and insurance information. · Searches MPI completely to ensure assignment of the correct medical record number. Notifies medical records for any duplicate medical record number(s) · Contacts physician’s office, when necessary, to resolve any issues regarding prior authorization or referral forms. · Communicates all exam prep information directly to the patient including directions and registration arrival times to the facility and imaging department. · Research’s the patients visit history to ensure compliance with Medicare’s 72 hour rule. · Uses the hospitals computer system for making account notes for others to reference, as appropriate. · Verifies insurance benefits and obtains precertification/authorization as necessary. · Supports special projects and business analysis as requested. Who We Are: People are our passion and purpose. Come work where you are appreciated for who you are not just what you can do. Licensed for 220 beds, SOVAH Health – Martinsville, is a full service, acute-care hospital providing over 22 medical specialties. Among the services we offer are a home health & hospice agency, advanced wound healing center, cardiac rehabilitation center, two cardiac catheterization labs, and medical & radiation oncology services. Where We Are: In Martinsville, explore culture and arts, enjoy kayaking or hiking and so much more in the foothills of the Blue Ridge Mountains. From the river to the racetrack, we offer plenty of activities to guarantee that you and your family have a fun filled time Why Choose Us: · Health (Medical, Dental, Vision) and 401K Benefits for full-time employees · Competitive Paid Time Off / Extended Illness Bank package for full-time employees · Employee Assistance Program – mental, physical, and financial wellness assistance · Tuition Reimbursement/Assistance for qualified applicants · Professional development, Growth opportunities, and Mentor-based training · And much more… Minimum Qualifications Minimum Education High school diploma or equivalent Required. Required Skills Requires critical thinking skills, decisive judgment and the ability to work with minimal supervision. Must be able to work in a stressful environment and take appropriate action. Auditory skills, effective verbal & communication skills, hand/finger dexterity, critical thinker, ability to type 30 WPM with high degree of accuracy. Typical Physical Demands: Requires prolonged sitting and some bending, stooping, and stretching. Requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, calculator, and other office equipment. Requires normal range of hearing and eyesight to record, prepare, and communicate appropriate reports. Requires lifting papers or boxes up to 50 pounds occasionally. Work is performed in an office environment and involves frequent contact with staff and the public Minimum Work Experience Requires 3 months on the job training. EEOC Statement: SOVAH Health - Martinsville is committed to providing Equal Employment Opportunities for all applicants and employees and complies with all applicable laws prohibiting discrimination against any employee or applicant for employment because of color, race, sex, age, religion, national origin, disability, genetic information, gender identity, sexual orientation, veterans' status or any other basis protected by applicable federal, state or local law. Equal opportunity and affirmative action employers and are looking for diversity in candidates for employment: Minority/Female/Disabled/Protected Veteran