This role does not have direct reports, but will need to lead and coordinate work activities with members of the team. This may include leading meetings, trainings, conference participation, quarterly business reviews, and some outside sales activities. The CSAL serves as a point of escalation relating to customer satisfaction, problem solving and conflict/issue resolution sometimes requiring unique and out of the box thinking solutions. In some situations, the CSAL may handle accounts within a team or solo. As a result, they will have the responsibilities of a Customer Support Coordinator (CSC) to include contract review, order entry, OTD/order management, quotations and purchasing activities. Tasks and Responsibilities: The CSAL can have a variety of tasks and responsibilities that may include but are not limited to: Customer Management: Ensure contract review is executed in accordance with AS standards and local procedures in a timely fashion. Evaluate customer orders and demand against supplier deliveries in order to meet and exceed OTD targets.Customer inventory management planning and monitoringInterface with internal teams and external customers to proactively resolve contract issues to minimize risk to the organizationMay be required to source and purchase product from internal and 3rd party sources to fulfill customer requirements Communication: Understand and communicate changes to customer demand and forecasts as needed across the organization. Liaise with Hub, Supply Chain Management (SCM), Project Manager (PM) and factory departments to ensure that all activities are aligned with Trelleborg and the customer's KPI'sResolve delivery schedule problems and negotiate delivery schedule changes Be able to influence others with indirect authority or persuasion to further advance the AHA business strategyHub Operations: Work with the BPM and AHA tools to implement a continuous improvement culture to increase efficiencies and profitability by : Monitoring and improving customer satisfaction Identifying, researching, developing and implementing automation opportunities and improvements to the internal work processes Manage the implementation of complex logistics/sales automation tools (EDI/DSE) for the Hub customers in coordination with the CSC's, the Sales Engineers (SE) and Information Technology (IT) teams Provide proactive communication, analysis and problem solving to team members Develop and implement supply and logistics plans in coordination with AHA Program Manager (PM) and Supply Chain Management (SCM) such as Advanced Delivery Programs Administrative: Work with the logistics facilities to continuously improve transit and delivery times and satisfy or exceed customer OTD targets.Lead or assist with training of team members Ensure full compliance with the Quality Management Systems (QMS) and standard operating procedures in accordance with AS9100Assist AHA Quality by ensuring customer complaints and quality issues are accounted for and corrective actions are implemented across the entire supply chainAssist GM in management reviews, business reviews and business plans Education and Experience: Minimum three years customer service, operational, supply chain experience required Leadership experience preferred Associates degree required Bachelors degree preferred Experience with ERP and or CRM systems (JDE, SAP) beneficial Experience in the Aerospace, Sealing or Polymer industry is beneficial Familiarity with AS9100 quality requirements is beneficial Familiarity with technical prints (read and understand) is beneficial Bilingual, English and Spanish speaking is preferredCompetencies: Ability to communicate, coordinate, train and lead personnel Possess high level of business acumen and ability to address problems in a logical order and formulate plans and strategiesExcellent written and verbal communication skills to include people and relationship building skills Customer driven with a positive, professional, determined attitudeStrong organizational skills with the ability to handle conflicting priorities with detail and accuracy Strong analytical, decision making and problem solving skills Strong basic math skills (addition, subtraction, margin calculations) Proficiency in the use of Microsoft Office (Word, Excel and PowerPoint)Proven proficiency in the use of business operational software (Oracle, JDEdwards, SAP)Able to work independently and productively with little supervision and direction Travel: The CSAL position is a local position Limited travel requirements will be 10-15% per year Travel may be required internationally. Candidate must be able to travel outside of the US without restrictions Application: Last Application Date 12/25/2024The final compensation offered to the candidate may be based on geographical location, work experience and/or skill level. Additions to the compensation packing, including but not limited to paid time off, insurance benefits and 401(k) eligibility, will be outlined at the time of the job offer.Compensation range: $51,000-$75,000401(k) matchingDental insuranceDisability insuranceEmployee assistance programFlexible spending accountHealth insuranceHealth savings accountLife insurancePaid time offTuition reimbursementVision insuranceAs an EEO/Affirmative Action Employer all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran or disability status.This position requires the use of information which is subject to the International Traffic in Arms Regulations (ITAR). All applicants must be U.S. persons within the meaning of ITAR.ITAR defines a U.S. person as a U.S. Citizen, U.S. Permanent Resident (i.e. Green Card Holder), Political Asylee or Refugee.Equal Opportunity Employer/Protected Veterans/Individuals with DisabilitiesThe contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)