Technical Support/Customer Service (Accounting Software) (Bilingual French/English) Onsite

BEFORE APPLYING, PLEASE MAKE A NOTE OF THE FOLLOWING:

• This position is ON SITE in Belleville, Ontario. To qualify, you MUST CURRENTLY RESIDE WITHIN 50 KM OF: 540 DUNDAS ST W, BELLEVILLE, ONTARIO
• You MUST be fluent in both English and French and be able to pass both a verbal and written language assessment.

Job Description

The Technical Support /Customer Service Representative interfaces with customers via inbound/outbound calls and/or via the Internet. This position provides customer service support and resolution of routine problems and questions regarding client products and/or services. (Military veterans are encouraged to apply.)

WHAT YOU WILL DO IN THIS ROLE

As a Technical Support Representative, you’ll:

• Assisting external users of the client's technical products or services; identify, investigate, research and provide resolution to user questions and problem
• Troubleshooting basic and routine customer issues that are technical in nature; including hardware, software, networking, or other designated client products.
• Greeting customers in a courteous, friendly, and professional manner using agreed upon procedures
• Listening attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
• You will provide exceptional customer service to small businesses with their financial program. Provide Cross or Base-Up Sales when appropriate.
• Deliver expert customer experiences…with a smile.

YOUR QUALIFICATIONS

Your skills, integrity, knowledge, and genuine compassion will deliver value and success with every customer interaction. Other qualifications for our Technical Support Representative role include:

• Proficiency in fast-paced multi-tasking
• Must Speak and write both French and English
• Eagerness to learn new technologies
• Must be 18 years of age or older.
• Must have a high school diploma or GED
• Must have at least 1 Year or more Customer Service Experience
• Must have some Prior Tech Support Experience, 1 Year is preferred
• Relevant technical expertise related to program (i.e. hardware, software, networking, data storage, troubleshooting, repair)
• Ability to effectively communicate, both written and verbally
• Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner
• Able to rotate shifts, as needed

WHAT’S IN IT FOR YOU

One of our company’s Culture Beliefs says, “We champion our people.” That’s why we significantly invest in our game-changers, our infrastructure, and our capabilities to ensure long-term success for both our teams and our customers. And we’ll invest in YOU to aid in your career path and in your personal development. In this role, you’ll also be provided with:

• Paid training (12 days of classroom product training) and performance-based incentives
• Lucrative employee referral bonus opportunities
• Hours of Operation Mon-Fri 9am-9pm EST
• Wage $25.00/hr
• Health and wellness programs with trained partners to help promote a healthy you
• Mentorship programs that support your rewarding career journey

REIMAGINE THE BEST VERSION OF YOU!

If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440,000 game-changers around the globe call Concentrix their “employer of choice.”

Location:

CAN, Belleville, ON