Reference number: RSN24J-085095-000219
Selection process number: 2024-RSN-EA-CMSS-613603

Natural Resources Canada - Corporate Management and Services Sector - Chief Information Officer Branch
Calgary (Alberta), Sidney (British Columbia), Victoria (British Columbia), Fredericton (New Brunswick), Dartmouth (Nova Scotia), Ottawa (Ontario), Québec (Québec), Sherbrooke (Québec), Varennes (Québec)
IT-01
$60,696 to $78,216

Closing date: 31 December 2024 - 23:59, Pacific Time

Who can apply: Persons residing in Canada, and Canadian citizens and Permanent residents abroad.

We are committed to providing an inclusive and barrier-free work environment. If you need to be accommodated during any phase of the evaluation process, please use the contact information below to request specialized accommodation.

Duties

The Service Desk at Natural Resources Canada is looking for technicians to join our dynamic team to provide technical support to over 5000 internal end-user clients. This role involves recording, prioritizing, and resolving common informatics problems over the phone, by remote access, and in-person onsite.

Work environment

At Natural Resources Canada, a Federal government job means developing leadership skills, fostering teamwork, and supporting creativity and innovation. We support balancing your work and private life by offering flexible work arrangements.

Intent of the process

This process is intended to create and maintain an inventory of candidates to staff IT Service Desk Technicians. Applications will be pulled from the inventory on a regular basis to fill immediate needs in various locations.

Information you must provide

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

Education:
Graduation from a two-year program of study from a recognized post-secondary institution with acceptable specialization in computer science, information technology, information management, or another specialty relevant to the position to be staffed.

Experience:
- Recent experience in providing technical support to clients on IT services in an IT Service Desk environment for both on-site and remote/off-site locations.
- Recent experience in configuring, maintaining, troubleshooting, and managing desktops, laptops, and smartphones in an enterprise environment.
- Experience in using remote support tools to connect, analyze, and resolve IT issues.
- Experience in supporting, configuring, and troubleshooting Microsoft Office suite (2016 or 365).
- Experience in Microsoft Active Directory and TCP/IP networking in an enterprise environment.
- Experience in supporting Windows 10 desktop operating system.

The following will be applied / assessed at a later date (essential for the job)

Knowledge:
- Knowledge of call tracking software.
- Knowledge of Outlook configuration.

Abilities:
- Ability to communicate effectively orally and in writing.
- Ability to manage and prioritize workload.
- Ability to troubleshoot IT technical issues.

Personal Suitabilities:
- Discretion
- Client Service Orientation
- Effective Interpersonal Relationships
- Team Player
- Initiative

Conditions of employment

Secret security clearance.

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Contact information